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Booked them in months ago to service my boiler and paid for it in full in advance.Supposed to be P.M. tomorrow but had a message saying it's now in Feb 24.Piss well and truly boiled.What a shit show.Phoned them but all I got was a message saying don't worry saying it wasn't important.If they were referees:furious: I'd be in a shit load of trouble now.
You need to check if it affects any warranty you have on your boiler. No problem if you don't have one but if you do then it probably requires an annual service.
British Gas are about as reliable as a handbrake on a canoe.
Get your dough back and get a recommended Heating engineer to do it for you.
These cover plans they provide are also shite. Anyone who pays monthly for those should just keep the money aside, and get said engineer out if you need to.
Modern day boilers are so well made you can now get guarantees up to 12 yrs and more. If a modern heating system is installed correctly, you should have very few problems.
Is there anyone in Cardiff that you would recommend?Quote:
Originally Posted by William Treseder
Where are you?Quote:
Originally Posted by RichardM
RSGas in St Mellons is a good bloke.
ThanksQuote:
Originally Posted by bobh
I'm in Danescourt
Could PM you the no of a good heating guy if you want ?Quote:
Originally Posted by RichardM
Yes please. Our boiler is due a service in the new yearQuote:
Originally Posted by William Treseder
I'm just about to go to the Ombudsman about them for the third time. I won the first two and got substantial compensation and I'll win this one too. They're under pretty stiff competition but they are they the worst company I've ever dealt by some distance.
I've been using these guys for a few yearsQuote:
Originally Posted by RichardM
https://greenflameplumbingandheating.co.uk/, installed a viessman boiler for me about 14 months ago, just had it serviced £60.00
60 quid, thats a decent price, mine is £115 this year, a 2 year old boiler, he arrives, takes the cover off the front, dusts it, drink a coffee, chats about the work he is doing on his house and away he goesQuote:
Originally Posted by Heathblue
but I need it for the 10 year guarantee
That is a good price. Heat Glow did ours last year. They want £90 to do it this time.Quote:
Originally Posted by Heathblue
Weirdly I booked a boiler service appointment from them the day before this thread started that was due for today. Soon as I read this I started fearing the worst.
Appointment was from 12-18:00 and all day long tracking wasn't working. I had texts at 14 + 16:00 saying all going to schedule I'm still in list. 17.30 I get a the guy is likely to be late message. Then a text at 17.56 saying he's on his way to me next and then nothing more.
I go to website to ask where he's got to to be told he couldn't gain entry at 18.15.
There were 3 of us in the house all day and our takeaway curry arrived at 18.15 without any hassle. We were sat within five feet of the door throughout. No calling card no text to say he'd tried to visit nothing. Can't rearrange til Feb 1st.
I swear he fecked off early for the night
RJ Heating and Plumbing
Heating, ventilating & air conditioning service
07554 234604
rob@rjheatingspecialist.co.uk
Lives in Radyr
This story sounds very familiar, had with BT as well as British Gas.Quote:
Originally Posted by fugsyphil
You can get some compensation if you can be arsed chasing and chasing, talking to umpteen customer service agents repeating the same thing, after minutes of waiting and security questions of course, armed with a record of their misdemeanours.
It almost seems like they factor this into their pricing and that they don't care a monkeys :shrug:
Some decent pointers on here :thumbup:
The wonders of privatisation
God bless Maggie Thatcher
That's shocking! If they said it would be a few days later, then okay, however, to wait until almost the beginning of Spring is ridiculous.Quote:
Originally Posted by sneggyblubird
I remember when British Gas installed my central heating. The first time I fired it up, the side of the boiler was incredibly hot (the radiators weren't hot), so hot that it had discoloured the white enamel finish.
More concerning was the smell of fumes. When I called them about this they said they'd send an engineer out immediately (they did).
It turned out that the gas fitter who installed the boiler hadn't fitted the asbestos seal correctly.
Maybe you might call them and say you sometimes smell fumes, particularly when it's windy outside?
Asbestos? Was this in 1965?:hehe:Quote:
Originally Posted by Rock_Flock_of_Five
Circa 1990.Quote:
Originally Posted by Brian
I'm sure that's what was written on the report at the time. I know asbestos has long been banned in building materials, however, I think it's still permissable in some heat retarding components.. or at least it was at that time.
Ah, thought it was a long time ago, hasn't been allowed for a along time and most boilers nowadays don't need any internal seals fitted, mainly hung on the wall, piped in and commissioned.Quote:
Originally Posted by Rock_Flock_of_Five
I'd be getting my money back.Had the same problem with hotpoint.Booked a repair,cancelled the day before,another appointment which didn't fix the washing machine leak.Everything is gone to the dogs.
I pay a local plumber for a service contract.I'm up in Cwmbran though so not much help.
Recently I had trouble finding a plasterer.
I ran it through checkatrade and hey presto a guy came up from cardiff.