Ticket office £60 phone bill

Not too happy when receiving my phone bill yesterday

Was late ordering my ticket for Brighton (yes I know bloody fog) so couldn't order on line and instructed to phone ticket office. Two days of trying and being held in a queue etc... no avail - in fact Bluetit got ticket for me .... thank you

I was later informed that the phone lines were down at the club for the two days 27th 28th December and to cap it all got a £60 phone bill. It's not the money but a bit of principle here it doesn't seem fair or is this just s frustrated me?

Who can I direct this query to at the club ?

Thanks

Crumbs. That's not good fella. Maybe they'll comp you some freebies as an apology. Good luck.

That's shocking

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Originally Posted by TH63

That's shocking

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No thats our Club and the phone charges were happening well before Tan took over.

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Originally Posted by Wokingbluebird

Not too happy when receiving my phone bill yesterday

Was late ordering my ticket for Brighton (yes I know bloody fog) so couldn't order on line and instructed to phone ticket office. Two days of trying and being held in a queue etc... no avail - in fact Bluetit got ticket for me .... thank you

I was later informed that the phone lines were down at the club for the two days 27th 28th December and to cap it all got a £60 phone bill. It's not the money but a bit of principle here it doesn't seem fair or is this just s frustrated me?

Who can I direct this query to at the club ?

Thanks

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Not sure the club can be held responsible for your phone bill.

The ticket office number is 0845, from a landline that will cost at most 18p a minute. From a mobile it can cost 51p a minute.

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Originally Posted by Wokingbluebird

Not too happy when receiving my phone bill yesterday

Was late ordering my ticket for Brighton (yes I know bloody fog) so couldn't order on line and instructed to phone ticket office. Two days of trying and being held in a queue etc... no avail - in fact Bluetit got ticket for me .... thank you

I was later informed that the phone lines were down at the club for the two days 27th 28th December and to cap it all got a £60 phone bill. It's not the money but a bit of principle here it doesn't seem fair or is this just s frustrated me?

Who can I direct this query to at the club ?

Thanks

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Good lord.

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Originally Posted by Kris

Not sure the club can be held responsible for your phone bill.

The ticket office number is 0845, from a landline that will cost at most 18p a minute. From a mobile it can cost 51p a minute.

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Surely it's the clubs decision to have an 0845 number to buy tickets from, there's no need for it. No reason it can't have an 029 or 03 number without profiteering from people trying to actually give them money!

I unfortunately have to occasionally phone these (and even worse, 09 numbers) from my mobile for work and they are extortionate.

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Originally Posted by Brian

Surely it's the clubs decision to have an 0845 number to buy tickets from, there's no need for it. No reason it can't have an 029 or 03 number without profiteering from people trying to actually give them money!

I unfortunately have to occasionally phone these (and even worse, 09 numbers) from my mobile for work and they are extortionate.

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I'd be gutted if i was charged £60 but surely people check the number/code etc before actually dialling?

If this situation ever arises again, phone or text me on 07976574343 and I will endeavour to pick your tickets up myself.

I will bring this point (phone costs) up at the next Fans meeting.

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Originally Posted by BLUETIT

If this situation ever arises again, phone or text me on 07976574343 and I will endeavour to pick your tickets up myself.

I will bring this point (phone costs) up at the next Fans meeting.

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"BLUETIT in serious post shocker" :yikes:

But seriously, nice gesture :thumbup:

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Originally Posted by stan butler

I'd be gutted if i was charged £60 but surely people check the number/code etc before actually dialling?

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True but if that's the number you need to phone to buy a ticket what option have you got?

I'm assuming there's no alternative landline number he could use. I've got 02920 643640 in my phone but I rarely try it as I use online ticketing or pop to the office.

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Originally Posted by BLUETIT

If this situation ever arises again, phone or text me on 07976574343 and I will endeavour to pick your tickets up myself.

I will bring this point (phone costs) up at the next Fans meeting.

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Premium number, no doubt.

Thanks all I was well aware it was a premium number my point is more around the club or phone line nor saying there was a problem and I was never going to get through on those two days. I found out on twitter there was a problem with the phone lines the next day.
Thanks Bluetit much appreciated

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Originally Posted by MacAdder

"BLUETIT in serious post shocker" :yikes:

But seriously, nice gesture :thumbup:

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more importantly, he did not use a smiley either

I been stung for about £9 before by being on hold at the ticket office.

At no point do they tell you that you are being charged for the call and at what rate. It's also cheeky that they have a bit of a ramble at the start because that means that you are on the clock immediately and paying to hear some bullshit and then get put on hold.

Fair enough that it's a chargeable call, I don't have a problem with that but it should be charged from when they pick up the phone and start talking to to you.

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Originally Posted by Michael Morris

I been stung for about £9 before by being on hold at the ticket office.

At no point do they tell you that you are being charged for the call and at what rate. It's also cheeky that they have a bit of a ramble at the start because that means that you are on the clock immediately and paying to hear some bullshit and then get put on hold.

Fair enough that it's a chargeable call, I don't have a problem with that but it should be charged from when they pick up the phone and start talking to to you.

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Well said Mike, for me because the club does shit like this I spend **** all in their shop and I certainly don't buy what's on offer on match days so they lose out...I got stung on the phones during the Carling cup.

I rang today to buy an additonal ticket for tomorrow.

They said there was no space near our normal 2 seats (there is usually loads) so they'd have to move us. I said that is fine. Then they said they need confirmation from both season ticket holders to move. It is my father ffs, and I've got his details. He isn't here to call them.

Oh well, 1 less person in the ground tomorrow.

Got me wondering how well tomorrow will be attended though. The space around us hasn't been full for at any point during the season.

i run a porn line with a premium rate number. my nan talks filth while doing her ironing. makes me a ****ing mint. 0874.

Ticket office landline number 02920643600 :thumbup:

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Originally Posted by Mario Miethig

Ticket office landline number 02920643600 :thumbup:

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This should be a sticky for Steve R. :hehe:

£60 is that for your whole bill? seriously I have plusnet/bt with unlimited calls £5.50 per month
0345, 0845, 0870, 01, 02, 03 are all included, also bt includes evenings and week end, for free and it means that if during the day you phone 0845, it is 11p per minute, but if you are silly enough to phone from your mobile, then you are being dull, also, if you phoning an 09 number that is a premium number for porn and other nefarious services, I have yet to come across any proper business that uses that number, this 09 number is charged at £3.71 per minute, surely you cannot be that naive?
PS.
You should try using "Say no to 0870" which gives you and alternative number

http://www.saynoto0870.com/search.php

No the £60 was just ticket office calls and it was from my mobile I knew it was a premium number although there was no warning of that.
It really isn't the money yes it's a lot but it was my only option to get a Brighton ticket. What really got me was the phone line at the ticket office was down and not working so I was never going to get through, but I was still put in a virtual queue.

Ps I am not dull ! :angry:

Then why use a mobile? by the way the ticket office number 0845 is not a premium number it is just a non geographical one, but 09 0844 0843 0871 0872 0873 are, and by the way the 09 number is reserved for adult phone lines, so why you are phoning them for business I do not know, oh wait I think I do.:hehe: :thumbup:

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Originally Posted by Igovernor

Then why use a mobile? by the way the ticket office number 0845 is not a premium number it is just a non geographical one, but 09 0844 0843 0871 0872 0873 are, and by the way the 09 number is reserved for adult phone lines, so why you are phoning them for business I do not know, oh wait I think I do.:hehe: :thumbup:

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This just highlights how people get ripped off. So 0845 is not a premium number but 0844 and 0843 are.

Thats a stealth way of catching people out. As I mention earlier in the thread the phone at CCS Ticket Office is answered immediately with a pre recorded message that starts charging the caller as soon as they connect. Now you are a sitting duck. They broadcast some bullshit (that you are paying to hear) then put you on hold for potentially minutes and minutes and minutes. Sometime 30 mins or more. So you could be £5 or £6 in the hole before they answer.

All this without them outlining the potential costs of the call.

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Originally Posted by Michael Morris

This just highlights how people get ripped off. So 0845 is not a premium number but 0844 and 0843 are.

Thats a stealth way of catching people out. As I mention earlier in the thread the phone at CCS Ticket Office is answered immediately with a pre recorded message that starts charging the caller as soon as they connect. Now you are a sitting duck. They broadcast some bullshit (that you are paying to hear) then put you on hold for potentially minutes and minutes and minutes. Sometime 30 mins or more. So you could be £5 or £6 in the hole before they answer.

All this without them outlining the potential costs of the call.

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Yes that's my point no mention of costs and in this instance the lines were not working but it still put me on hold !
Just the principle of it was wrong
Anyway back to on the field stuff - looking forward to today's game and I wonder what sort of team we will put out ?

:hehe::hehe::hehe:

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Originally Posted by kingbillyboy

i run a porn line with a premium rate number. my nan talks filth while doing her ironing. makes me a ****ing mint. 0874.

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:hehe:

Nobody seems to be picking up on the OP's rightful exasperation that the lines were down, yet they still had him on hold ffs!!

That is a shocking fault and needs rectifying immediately to prevent it happening to other unfortunate souls.

Surely a decent letter to Choo with a copy of the bill will get some sort of a response.

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Originally Posted by Arfur Europe

Nobody seems to be picking up on the OP's rightful exasperation that the lines were down, yet they still had him on hold ffs!!

That is a shocking fault and needs rectifying immediately to prevent it happening to other unfortunate souls.

Surely a decent letter to Choo with a copy of the bill will get some sort of a response.

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At last thank you :thumbup:

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Originally Posted by Arfur Europe

Nobody seems to be picking up on the OP's rightful exasperation that the lines were down, yet they still had him on hold ffs!!

That is a shocking fault and needs rectifying immediately to prevent it happening to other unfortunate souls.

Surely a decent letter to Choo with a copy of the bill will get some sort of a response.

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Stands to reason :thumbup:


IMO the club do need to consider announcements on their ticket line - even if it is not a 'premium' number it is not a free phone number, and many people will not want to be charged just to listen to these announcements.
There ought to be an option to skip, and go straight through, though of course most people would do that, but not necessarily - if the information was kept relevant or useful!

Tony - you kindly offered to bring this up in the next meeting - perhaps you wouldn't mind making that point / suggestion? :thumbup: