Hello font of all knowledge.
For the last week I have been trying to sign into my hotmail account but can't!
I sign in. I type my password in
Once I try to log in, I get the following: It looks like someone else might be using your account
I click on 'NEXT'
Hotmail then brings up a page stating: How do you want to receive your security code?
I have two options:
1/" mail n*****@hotmail.com" (which is a 2nd hotmail account)
2/"I don't have these any more"
If I use option 1, no code is received at n*****@hotmail.com
If I use option 2 ( a 3rd email account I have, which is just as well), I get the following:
Where should we contact you?
Enter an email address that's different from the one you're trying to recover.
Contact email address
I enter a 3rd email address used by myself, I then get a code, which I enter
I then get the following:
Tips to get back into your account:
If possible, answer these questions from a device and location that you've used before with this account.
On the following pages, answer as many questions as you can. If you don't know an answer, just try your best guess.
I fill in all the questions, including the security question
After clicking 'Next', I get asked for any other passwords I may have used. I haven't used any other. I fell in the only one I have ever used.
After clicking 'Next', I then get: Account recovery for g******.co.uk (i.e my email address)
For these questions you might want to ask for help from family, friends, or business contacts to confirm their email addresses and tell you the subject lines of emails you've sent them.
Email addresses of contacts you've recently sent emails to (one per text box)
I fill it this correctly
I then get an email from Microsoft:
Thank you for contacting Microsoft Support. What's next?
We'll review the answers you submitted and send you an update soon. Please note that it can take up to 24 hours for us to get back to you. If we are able to verify you as the account owner, you will receive a link to reset your password to regain access to your account.
Thank you for your patience. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Thank you,
Microsoft Support Team
THEN I DO NOT HEAR AGAIN FROM MICROSOFT!!!
So can anyone tell me, how do I access my email account?
Many thanks of anyone can help