Not too happy when receiving my phone bill yesterday

Was late ordering my ticket for Brighton (yes I know bloody fog) so couldn't order on line and instructed to phone ticket office. Two days of trying and being held in a queue etc... no avail - in fact Bluetit got ticket for me .... thank you

I was later informed that the phone lines were down at the club for the two days 27th 28th December and to cap it all got a £60 phone bill. It's not the money but a bit of principle here it doesn't seem fair or is this just s frustrated me?

Who can I direct this query to at the club ?

Thanks