+ Visit Cardiff FC for Latest News, Transfer Gossip, Fixtures and Match Results
Results 1 to 24 of 24

Thread: Arriva Trains Wales - putting customers first.

  1. #1

    Arriva Trains Wales - putting customers first.

    https://www.google.co.uk/amp/www.wal...t-12702000.amp

    If you get to the platform, the train arrives as you get there, you have no time to use the ticket machine (or as is so often the case it's out of order anyway), you get on the train, intending to pay the conductor, there's no conductor so you intend to pay as you get off. This happens to me all the time and I have never had a problem. They just seem to randomly target people now and again to make examples of them.

  2. #2

    Re: Arriva Trains Wales - putting customers first.

    Or when the ticket machine is broken and you can't do anything other than get on the train hoping for a conductor.

    On the flip side, there are plenty of people who get on with no intention of paying.

  3. #3

    Re: Arriva Trains Wales - putting customers first.

    This fine is way too high and it will cause a lot of hardship to people. If the service was run properly then it wouldnt be possible not to have a ticket, this is just preperation for conductor less trains.

  4. #4

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Barry Shitpeas View Post
    https://www.google.co.uk/amp/www.wal...t-12702000.amp

    If you get to the platform, the train arrives as you get there, you have no time to use the ticket machine (or as is so often the case it's out of order anyway), you get on the train, intending to pay the conductor, there's no conductor so you intend to pay as you get off. This happens to me all the time and I have never had a problem. They just seem to randomly target people now and again to make examples of them.
    It appears that ATW expect you to buy a ticket at the first available opportunity. If that causes you to miss your train then so be it. In stations where there are barriers you must have a ticket or you can't even get to the platform. I'm not suggesting I agree with ATW. It's natural to want to get on the first train that arrives, especially if you've been delayed you need to get to work, an appointment etc on time. ATW are more concerned for their revenue than getting you to your destination on time.

    In cases where people alight at stations with barriers and have to buy tickets anyway, this heavy handed approach is simply about revenue - paying for the green jacket brigade probably. In the valleys where few, if any, stations have barriers, you never see them about waiting for the little shits who hide in toilets going a station or two along the line. They're always looking for supposed "fare dodgers" where passengers have little opportunity to actually dodge fares.

  5. #5

    Re: Arriva Trains Wales - putting customers first.

    Andrew RT Davies has called on the train company to investigate after a pregnant woman was ordered by a court to pay more than £600 for not paying a £2.30 train fare.
    If you compare it to bus lane fines then you'll know that there are several weeks where you can pay the fine and several notices before it goes to court. ATW may be jumping to fines when they can do more to allow passengers to buy tickets (ideally the fine person should have the capability to sell you a ticket as well) but there are many who get on with no intention of buying a ticket and then allow it to carry on believing it won't go to court.

  6. #6

    Re: Arriva Trains Wales - putting customers first.

    I was on the train yesterday and when I reached my stop the fakin door wouldn't open. By the time I realised it wasn't working and made my way to the next door, the train had moved off. Had to walk 20 minutes back to the previous stop.

  7. #7

    Re: Arriva Trains Wales - putting customers first.

    I caught a train from Heath High level last week and the ticket machine was broken, I got a ticket of the conductor but will take a photo on my phone next time if machine isnt working.

  8. #8

    Re: Arriva Trains Wales - putting customers first.

    And who came up with the idea for those idiotic new paper tickets with the qr code on them? Most barriers don't even have a reader and they are about four times bigger than a normal ticket. I bought three returns yesterday and it felt like I had half the bloody phone book in my pocket.

  9. #9

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Barry Shitpeas View Post
    And who came up with the idea for those idiotic new paper tickets with the qr code on them? Most barriers don't even have a reader and they are about four times bigger than a normal ticket. I bought three returns yesterday and it felt like I had half the bloody phone book in my pocket.
    This finally forced me to use the ATW App which is actually just about OK. 6 returns for £3.25 instead of £3.90 but the out and return tickets can be used separately which can be useful. Only hassle is making sure you've got enough battery left in your phone at the end of the day, and finding that elusive barrier with a scanner on it.

    It also means that you're never without a ticket now they're really cracking down on people...

  10. #10

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Penarth Blues View Post
    This finally forced me to use the ATW App which is actually just about OK. 6 returns for £3.25 instead of £3.90 but the out and return tickets can be used separately which can be useful. Only hassle is making sure you've got enough battery left in your phone at the end of the day, and finding that elusive barrier with a scanner on it.

    It also means that you're never without a ticket now they're really cracking down on people...
    I've used them since they first came out (and had a much more generous discount). One snag with the barcodes is that they don't work if you board or alight part way along, so for example, a ticket from Merthyr to Bridgend won't scan at the barriers in Cardiff. Frustrating if you fancy getting a snack or something at central. Also annoying if there's not someone at the ticket barriers by the Spar shop.

  11. #11

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Baloo View Post
    I was on the train yesterday and when I reached my stop the fakin door wouldn't open. By the time I realised it wasn't working and made my way to the next door, the train had moved off. Had to walk 20 minutes back to the previous stop.
    Did you pay the extra fare for your longer journey ?

  12. #12

    Re: Arriva Trains Wales - putting customers first.

    Worst.company.ever

  13. #13
    First Team Heathblue's Avatar
    Join Date
    Mar 2016
    Location
    Melmac, Aldente Nebula, Andromeda Galaxy
    Posts
    4,808

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Barry Shitpeas View Post
    https://www.google.co.uk/amp/www.wal...t-12702000.amp

    If you get to the platform, the train arrives as you get there, you have no time to use the ticket machine (or as is so often the case it's out of order anyway), you get on the train, intending to pay the conductor, there's no conductor so you intend to pay as you get off. This happens to me all the time and I have never had a problem. They just seem to randomly target people now and again to make examples of them.
    I went to London in the week by Train, booked on tinternet with ticket collection at a station, machine not working at Heath High level platform for ticket collection but working for a ticket into Cardiff central, ticket collections not working at Cardiff Central was told to show my email confirmation with my collection number, no one on the Train to London asked for my ticket, they messed up my tickets at Paddington, the 19.15 train was rammed coming back had to stand to Bristol Parkway. whilst the stress of not driving in London was fine, not being able to have a seat for the return journey was piss poor, the staff just didn't seem to know procedure, with different instructions given. Overall it was poor.

  14. #14

    Re: Arriva Trains Wales - putting customers first.

    Arriva's revenue protection people are third-party snoopers taken on to maximise profits before their franchise expires. Ticket machines at stations do not accept cash thereby making them useless for all children and any adults who don't own plastic to make a purchase.

  15. #15

    Re: Arriva Trains Wales - putting customers first.

    If you ever had to commute in the south west into London to work , you would consider Arrivia to be the crown prince of rail travel.

  16. #16

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by surge View Post
    Or when the ticket machine is broken and you can't do anything other than get on the train hoping for a conductor.

    On the flip side, there are plenty of people who get on with no intention of paying.
    I know someone who traveled from Grangetown to Cardiff Central. Didn't see a conductor, so joined the queue at Cardiff Central to pay for the ticket at that end. She was pulled out of the queue, and issued with a penalty notice. Why did they think she was trying to avoid paying for her trip? Her fine was withdrawn.

  17. #17

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Baloo View Post
    I was on the train yesterday and when I reached my stop the fakin door wouldn't open. By the time I realised it wasn't working and made my way to the next door, the train had moved off. Had to walk 20 minutes back to the previous stop.
    Did you pay the extra fare for the longer journey?

  18. #18

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Barry Shitpeas View Post
    And who came up with the idea for those idiotic new paper tickets with the qr code on them? Most barriers don't even have a reader and they are about four times bigger than a normal ticket. I bought three returns yesterday and it felt like I had half the bloody phone book in my pocket.
    Oh yes, those are ridiculous.

  19. #19

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Rhiwbina Blues View Post
    I caught a train from Heath High level last week and the ticket machine was broken, I got a ticket of the conductor but will take a photo on my phone next time if machine isnt working.
    You're assuming the people at the other end are reasonable and have a modicum of common sense. If they wanted to fine you in those circumstances, experience tells me they will.

  20. #20

    Re: Arriva Trains Wales - putting customers first.

    Hope they go under

  21. #21

    Re: Arriva Trains Wales - putting customers first.

    Simple solutions.

    Just throw their letters in the bin. Nobody has ever gone to prison for not having a valid train ticket.

    Give your name as Prince Philip (or queen Elizabeth II if you're a lass) - they get everything free.

    Only travel on a train when it's full of drunken rugby fans - conductors don't need the hassle so won't bother checking.

    Give your name as chris from Merthyr - chances are they'll assume you're retarded and take pity on you.

    Happy to help.

  22. #22

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by WJ99mobile View Post
    Hope they go under
    Arrival trains Wales might ultimately be dissolved, but they are basically a subsidiary of Deutsche Bahn which is 100% owned by the German government, so can't see that going under.

    Will be a minor irritant to them though when they lose the money from Wales and the UK train subsidies to keep prices down on their German trains.

  23. #23
    Feedback
    Guest

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by Eric the Half a Bee View Post
    I've used them since they first came out (and had a much more generous discount). One snag with the barcodes is that they don't work if you board or alight part way along, so for example, a ticket from Merthyr to Bridgend won't scan at the barriers in Cardiff. Frustrating if you fancy getting a snack or something at central. Also annoying if there's not someone at the ticket barriers by the Spar shop.
    are you mad?

  24. #24

    Re: Arriva Trains Wales - putting customers first.

    Quote Originally Posted by TISS View Post
    are you mad?
    Yes, but that's another story.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •