One of the side-benefits of the modern online world.

Oftentimes easier to let things go, or 'overwhelm' the customer in order to avoid negativity perhaps.


Another example:
We bought a large Oak coffee table online recently.
It arrived, was carried in , unpacked - looked great, like in the photos.
Then Mrs Eye of Sauron spots a relatively small mark/flaw on the surface. I would have let it go TBH, but .. fair enough.. it wasn't good enough really, I suppose.
As we'd paid a fair bit for the thing, wife lets the supplier know straight away .
Firstly they wanted photos. We managed to do that and capture the mark - sort of.
They said, OK you will have to return it. Alright, says wife, but how the heck do we pack it? Hang on a minute says the rep. A minute later, he comes back on the line - 'full refund' and are you willing to go to the trouble of disposing of it yourself (?!) or just keep it?

Cough.. umm OK..
We only wanted/expected an apology or small refund
Free Oak table