Funny you should say that. In my work I am in charge of buying tassimo pods. We buy hundreds of them.

I sent an email asking for their comment on the fact that a handful had been faulty yesterday. It wasn't even a complaint.

I had a message late night saying "your order has been dispatched". 320 tassimo pods worth over 70 quid. Free of charge.

And they arrived half an hour ago.

Either they've got too much money/pods to care, or some numpty is charge of customer service and doesn't care. They didn't even reply to my first comment, just sent all that

Insane.