Originally Posted by
A Quiet Monkfish
Bought a garden storage box on Amazon. Delivered today and damaged in several places. Shop has offered to replace damaged parts by return [ only 6 sections, 5 damaged].
I'd happilly accept their offer, but having seen the product 'in the flesh', it's tatty, and also too small for what we need.
Question is this - can I request a refund [they to arrange collection], or are they within their rights to offer me a new one which I have to accept ?
Thanks in anticipation..