Came today (was meant to arrive Friday and go live today)

Set it up before work, well tried, and the hub goes from green to flashing green to orange.
Went on the chant and I was assured it would be working before today was over.
Went to work, got back in and it's doing the same shit still..can't get on the chat after 22.45 so I'm likely going to have to wait till morning. Just a little bit frustrating..

Any one offer any advice?