Quote Originally Posted by qccfc View Post
The system most probably does work. However it is more than likely staff policy that they deal with the people at the ground first. If you went to the ground and had a huge queue because all the staff were on the phones then people would complain about that.

There is no point the ticket office having loads of staff when 80% of the time they are doing nothing.
Except that is part of their job: to provide an efficient service based on demand. There are lots of simple ways to do this and even software to do it for you........

And the phone system doesn't work, which can be very frustrating. I use the online system whenever I can it is pretty good.

And when you DO get through the staff are always good.