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Thread: Birmingham away.

  1. #1

    Birmingham away.

    Anyone know when on sale?
    Nothing on website yet.

  2. #2

    Re: Birmingham away.

    Website has gone shit. E-Ticketing not letting me in. Keeps putting me into a queue, them immediately dumping me out. They recently changed eticketing set up and now it is worse than ever.
    Spedger

  3. #3

    Re: Birmingham away.

    Are they on sale yet Spedge?

  4. #4

    Re: Birmingham away.

    Quote Originally Posted by barrybloo View Post
    Anyone know when on sale?
    Nothing on website yet.
    This brilliant new ticketing web site is just showing tickets for the Swansea game.

    Are we not playing any more games, ever?

    Laughable!

  5. #5

    Re: Birmingham away.

    Only City could replace a completely functional ticket site that most people could use with this pile of crap.

  6. #6

    Re: Birmingham away.

    Quote Originally Posted by blue lewj View Post
    Only City could replace a completely functional ticket site that most people could use with this pile of crap.
    Is it just me though?

    The last one was fine, but this one seems to be 100 times worse. How can it be so rubbish?

    Just showing tickets for ONE game?! And that has sold out.....🙈

  7. #7

    Re: Birmingham away.

    "With the continued advancement in ticketing technology, the decision to partner with NEWC has been made so as to future-proof our offerings and allow digital enhancements and improvements across our digital platforms." [Taken from new City ticketing website]

    Says it all, really.

    StT.
    <><

  8. #8

    Re: Birmingham away.

    Quote Originally Posted by Steve the Tea View Post
    "With the continued advancement in ticketing technology, the decision to partner with NEWC has been made so as to future-proof our offerings and allow digital enhancements and improvements across our digital platforms." [Taken from new City ticketing website]

    Says it all, really.

    StT.
    <><
    If Future-Proofing means us not being able to buy tickets to any game in the future past this coming Sunday then they have more than achieved that.

    Birmingham away is in 11 days and they have not even released any criteria yet.

    How can anybody that travels to away games make any plans without knowing they have a ticket to the game?

  9. #9

    Re: Birmingham away.

    The Jack game isn't a sell out by the way.

    Still tickets available in the red seats.

  10. #10

    Re: Birmingham away.

    I've checked my transactions and there are a few games from earlier in the season missing!

  11. #11

    Re: Birmingham away.

    They’ve released a article about Carlisle away tickets, and provided the link to purchase online, but yet again only Swansea showing.
    And that game is 8 days away.

  12. #12

    Re: Birmingham away.

    Quote Originally Posted by Zowhore View Post
    They’ve released a article about Carlisle away tickets, and provided the link to purchase online, but yet again only Swansea showing.
    And that game is 8 days away.
    Edit. They’re on sale from Thursday

  13. #13

    Re: Birmingham away.

    Quote Originally Posted by blue lewj View Post
    If Future-Proofing means us not being able to buy tickets to any game in the future past this coming Sunday then they have more than achieved that.

    Birmingham away is in 11 days and they have not even released any criteria yet.

    How can anybody that travels to away games make any plans without knowing they have a ticket to the game?
    lol!

  14. #14

    Re: Birmingham away.

    The criteria is being a bloody idiot.

  15. #15

    Re: Birmingham away.

    Quote Originally Posted by Dave Blue View Post
    The criteria is being a bloody idiot.
    I know everyone is enjoying a bit of melancholy, but we’ve lost one game and we’re rat-a-tat-tatting on the playoff door.

    See you there!

  16. #16

    Re: Birmingham away.

    Quote Originally Posted by Dave Blue View Post
    The criteria is being a bloody idiot.
    Lol. True.

    And I’ll be there 🙈

  17. #17

    Re: Birmingham away.

    It's as if they don't want support away.

    Only our club could get something as fundamental as this completely wrong.

    Largest crowd of the year and they decide to give the new ticketing site a run out and seem hell bent on finally releasing away tickets to fans less than a week before the game.

  18. #18

    Re: Birmingham away.

    If anybody finds out what is going on or manages to speak to somebody who knows what they're doing can they put it on here please.

  19. #19

    Re: Birmingham away.

    Quote Originally Posted by blue lewj View Post
    It's as if they don't want support away.

    Only our club could get something as fundamental as this completely wrong.

    Largest crowd of the year and they decide to give the new ticketing site a run out and seem hell bent on finally releasing away tickets to fans less than a week before the game.
    I feel bad criticising the club over something as fundamental as this, but you are absolutely right: companies spend a long time testing these systems before actually putting them into production and going live.

    So what on earth has happened here?! Customers being able to buy (easily would be nice, but not at all is a joke), is a basic fundamental of any business, isn’t it?

  20. #20

    Re: Birmingham away.

    I checked another teams website to see how early (or late) they make announcements like this.

    Charlton announced on 23rd December that their tickets for Preston away on 18th January (same day as Brum away for us) would be on sale the following day.

    It makes City look all the more bad as we have to put in place a criteria also. It is beyond frustrating.

    What is worse about our site is that people looking to buy home tickets online for West Brom and Reading can't.
    It is truly laughable that the club actually makes it difficult to take money from fans that are willing to buy and seem to have a telephone line that nobody answers.

  21. #21

    Re: Birmingham away.

    Quote Originally Posted by blue lewj View Post
    I checked another teams website to see how early (or late) they make announcements like this.

    Charlton announced on 23rd December that their tickets for Preston away on 18th January (same day as Brum away for us) would be on sale the following day.

    It makes City look all the more bad as we have to put in place a criteria also. It is beyond frustrating.

    What is worse about our site is that people looking to buy home tickets online for West Brom and Reading can't.
    It is truly laughable that the club actually makes it difficult to take money from fans that are willing to buy and seem to have a telephone line that nobody answers.
    Is there a criteria for Birmingham?

  22. #22

    Re: Birmingham away.

    Just spoke to ticket office, details will be released today for Birmingham away, they’ll be on sale by the end of the week.

    Ticket website should be fully functional also by the end of the week

  23. #23

    Re: Birmingham away.

    That's something.

    Thanks for putting it on here.

  24. #24

  25. #25

    Re: Birmingham away.

    Quote Originally Posted by blue lewj View Post
    I checked another teams website to see how early (or late) they make announcements like this.

    Charlton announced on 23rd December that their tickets for Preston away on 18th January (same day as Brum away for us) would be on sale the following day.

    It makes City look all the more bad as we have to put in place a criteria also. It is beyond frustrating.

    What is worse about our site is that people looking to buy home tickets online for West Brom and Reading can't.
    It is truly laughable that the club actually makes it difficult to take money from fans that are willing to buy and seem to have a telephone line that nobody answers.
    The club really aren't great when it comes to ticketing, at times its quite amateurish

  26. #26

    Re: Birmingham away.

    Quote Originally Posted by City123 View Post
    The club really aren't great when it comes to ticketing, at times its quite amateurish
    I don't want to bang on about this....but I am about to!

    In the new system, when you view past transactions, to see if you have purchased enough tickets to qualify for subsequent purchases, the view shows transaction id (so not helpful at all) and not the actual game that the tickets were purchased for. So you have to click on every one to open each individually, to see what it is that you purchased

    This would be SO easy to fix and be SO much more convenient for.......us, the customers!

  27. #27

    Re: Birmingham away.

    Quote Originally Posted by City123 View Post
    The club really aren't great when it comes to ticketing, at times its quite amateurish
    Strikes me that changing ticketing systems might have been better in the close season..

  28. #28

    Re: Birmingham away.

    Quote Originally Posted by A Quiet Monkfish View Post
    Strikes me that changing ticketing systems might have been better in the close season..
    That is just crazy talk! 😋

  29. #29

    Re: Birmingham away.

    Quote Originally Posted by A Quiet Monkfish View Post
    Strikes me that changing ticketing systems might have been better in the close season..
    I could understand it if it was an improved system. It seems anything but. Let's hope it is just teething issues.

    I notice the initial allocation for Birmingham is just shy of 1900 when City could have had 3,000.
    I doubt many will be happy if they miss out due to the club not leaving enough time to get the higher allocation due to leaving it so late.

    I booked travel due to there being so many available in the away end. The lacklustre attitude of our club have reduced this by more than 1/3. They won't be sending for more in the final week before the game I doubt.

  30. #30

    Re: Birmingham away.

    Quote Originally Posted by Bobby Dandruff View Post
    I don't want to bang on about this....but I am about to!

    In the new system, when you view past transactions, to see if you have purchased enough tickets to qualify for subsequent purchases, the view shows transaction id (so not helpful at all) and not the actual game that the tickets were purchased for. So you have to click on every one to open each individually, to see what it is that you purchased

    This would be SO easy to fix and be SO much more convenient for.......us, the customers!
    You are so right. The system is a disaster. One game on offer at a time. And that transaction id thing is useless. The previous ticket portal was just fine. Been using it for years. Not broke, don't fix it.

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