Bit of an odd issue I've got with a shop.

I bought tiles from a local shop last November. When fitting they kept splitting and there was obviously some sort of issue with the batch. The shop denied that the tiles were at fault at stated we couldn't get a refund. We also couldn't rip up existing tiles as the under floor heating elements would be damaged.

2 tillers and many weeks of stress later the tiles are laid. This week I have discovered more are breaking under foot and have been advised to get legal advice. The shop are now referring me to the supplier and saying they don't accept any liability.

Really not sure where to go with this

Has anyone any knowledge of my consumer rights or maybe going down the small claims court route