All this online stuff is causing much anxiety Paul. Just reading this tread proves all the different views and endorsements. IT geeks find it so easy, others struggle. But i am also of the opinion that many with good IT skills are also stumbling with it, me and you included. I eventually got it sorted over the phone and we did my daughters at the same time, the mrs later tried online and gave up and eventually got through on the phone. I really feel for people who do not have phones and or IT knowledge.
Spedger