Reply With QuoteHad a run in with Curry's call centre yesterday...appalling!!! It's getting to be the norm.
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Had a right belly full over the last month of incompetence.
Siemens can't get a heating element for a 4 year old washing machine yet espares can deliver next day.
D&G right off the machine as it can't be fixed by the original manufacturer in a timely manner (over 4 weeks)
Vodafone chat is worse than dealing with primary kids.
Has the world gone mad?
I suppose it all cascades down from our useless pm!
Future purchasing decisions even more so based on post sales support.
TIB is a Grumpy Fecker right now!
Had a run in with Curry's call centre yesterday...appalling!!! It's getting to be the norm.
Banks are the worse, their chats and calls are awful, I think I’ve had about £250 in comp the last few years because of their mistakes and their insistence they haven’t made a mistake. Every an issue with a bank go straight to complains and it will get sorted much quicker. Don’t listen to the call centres “there is no point in complaining they will tell you the same.
Following the damage to my garden wall (see earlier thread), I have had a lot of phone conversation with my insurers, Churchill. I have to say I have had very few problems getting hold of them, and they have always been friendly and helpful.
Mind you, they didn't tell me that they had their own contractors, so I didn't need to get three builders quotes after all, but hey-ho, all sorted now.
D&G should replace the machine immediately.Originally Posted by Taffy Blue in Berkshire
They are all the same - want your cash but don’t want anything to do with queries or complaints. If you like to listen to obnoxious music just get in touch with anyone you’ve bought something from. Scandalous.
I find EE too over-familiar.
Being a good socialist, I don't want people to address me as Sir, but neither do I want the "Hey buddy/fella" treatment either.
My car insurance was with Sheila's Wheels. About three weeks before it was due for renewal I rang them and told them I wouldn't be renewing, they said OK and that they would cancel the auto renewal.
Come renewal day they took the premium from my bank account. I went on the website to find a phone number and while I was there logged in to my account, it showed my policy has expired.
Getting through to them is fun, you have to key in your policy number, post code, inside leg measurement etc. When the system decides they can talk to you they put you through to someone who asks all the same questions again.
When I got through to them they said they had no record of me cancelling the autorenewal. When I pointed out that I must have cancelled it because the policy had expired, they didn't really know what to say and refunded the premium.
They then asked if there was anything else they can help with. I suggested that they have a word with their management about their appalling systems.
I would politely point out that I am not their buddy.
Don't hate the player, hate the game
D&G departments include:-
1. Call logging.
2. Customer service.
3. Resolutions.
4. Replacements.
5. Complaints.
None of them speak to one another and none of them can make outgoing calls. It's a feckin nightmare knowing what's going on.
As soon as this is resolved I'm cancelling all my white goods insurance.
Working in a call center is Brutal.
Did it for a few years in the late 90s and it was horrible.
I feel bad for the staff, the companies though...they can **** themselves.
You only have to stand outside the St Davids shopping centre by Admiral to see the types of people who work in them, dead end no hopers, dregs of society - you get the idea.
Try phoning Virgin Bank. Your woes will be minor in comparison.
TalkTalk are the worst, I had a issue for 10 months couldn't even switch away for ten months, they couldn't find my fibre line so I couldn't speed it up, lots of visits from openreach, every time I rang it was impossible. I did two big complaints taking it to resolution and had £698 and £450, so was prretty good in the end.
Moved to Sky overall every aspect is far better.
I rang a call center recently about my cell phone bill. I could tell the bloke on the end of the line had no clue what was I was talking about and he just kept repeating the same sentence. I could barely understand him either. My bill had been $140 for the last 3 months instead of $90 because they added a nonexistent line, so I've been paying for 4 lines instead of 3. I tried in vain to get the money refunded but eventually just settled on the reassurance that I would only be paying $90 from now on. Checked my bill this morning $140.
My cell phone carrier is connected to my cable/internet provider. I think I'm going to switch all three. I still have the hardware for the previous provider in my basement.
I have been trying to activate a barclay card app on my phone for the last 5 days. They wanted so many different thing on the first go that I (not being ready for the volume and having no pen ready) forgot half of it.
They wanted a 5 digit number then a 6 digit then a 4 digit and when they later asked for one there was no indication of which one they wanted so it was pure guess work, then a username (what's wrong with my name? I use it for my other cards) then a memorable word then a word to remind me what my memorable word was in case it was so unmemorable that I forgot it. totally OTT.
They then cut me off and when I tried later they kept asking for the information and kept rejecting it. A 55 minute phone call to a lady in India did nothing to resolve the situation and they are now asking me if I have a card reader or they will send me one which will take 5 days.
In the mean time they are contacting me asking why I haven't started using my wonderful card.
I go into a shop, buy something with cash, it it don’t fit or work, I take it back and get a refund
I'd love to see you carrying a ****ing washing machine back to Currys.
Took a fridge/freezer back to one
Best you expose your political leaning first he want ready for a poor socialist and though you were a wealthy friendly Tory just wanting some assistance to buy an I phone 69 with a big bundle
You get the cold shoulder
I completely understand.
My son has worked in call centres.
Some of the pond life he had deal with was ridiculous.
Grumpy illiterate old tossers who were Billy big balls on the phone but wouldn't fart near an old lady in real life.
They must get some grief. I wouldn't/Couldn't do that kind of work, i have a penchant towards ****ing people off if they start with attitude in the work place. They must go home with a headache some days.
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