As others have said, you Cardiffians should just be thankful you don't live in Pembrokeshire with a 16% increase in Council Tax on the cards. Most of the folk in Pembs County Hall now seem to work from home so it is almost impossible to see anyone in person any more. The best you can hope for is a return phone call from someone at any time - might be today, might be tomorrow..... All numbers are witheld so it is impossible to call anyone back if you miss the call for some reason - you have to start over from scratch!