Energy Provider ?

[Nobody's Rep]

Provided the smart meter works, it should save people money and could help massively the energy industry.

I'd go with Octopus. I've seen how the sausage is made, and their billing system works.

I'm with octopus and after a year they admitted there was a fault both on the device and our actual gas meter but only now the main meter changed still waiting on the smart meter - clueless for me

[Pedro de la Rosa]

I'm with octopus and after a year they admitted there was a fault both on the device and our actual gas meter but only now the main meter changed still waiting on the smart meter - clueless for me

If there's a fault with the main meter, then you're going to have an issue with the smart meter.

Either way, they can't charge you for more consumption as it is over a year old so don't fret. Drop the word ombudsman in, they'll shit themselves and it'll get resolved v quickly.