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You're absolutely out of your mind if you're getting a smart meter.
Octopus. I find them very good.
All robbing Kent's and I reckon these smart meters will be the subject of huge compensation in a few years time akin to ppi
If there's a fault with the main meter, then you're going to have an issue with the smart meter.
Either way, they can't charge you for more consumption as it is over a year old so don't fret. Drop the word ombudsman in, they'll shit themselves and it'll get resolved v quickly.
We are with Octopus. Can endorse all the previous comments. I get a text message every month to submit meter reading and then the bill about 2 days later. Easy to understand. No pressure to have a smart meter, which I don't want anyway as I can submit the reading by text in seconds.