Why?Originally Posted by Nobody's Rep
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Why?
I'm with British Gas.
Re: billing, BG has recently installed a new program as there were glitches in the old system. It's still not perfect.
On one page they inform you of the amount you owe which differs to the figure on another page. Only one includes 5% VAT.
Also, I don't like having to apply a formula every time I want to work out the cost of electricity.
I find the only way to get some action is not to bother dealing with agents, but immediately make a complaint.
The e mails I get from EON are on occasion impossible to understand
They send me texts regarding payment when I have have repeatedly told them I want bills to my e mail with a link for payment
They agree to that, tell me its been sorted then I start getting texts again
The timing of these communications are all over the place and I am amazed they are still in business
im with octopus had a few problems took a while to sort out but i think its more to do with the poor signal here sending readings, the bills as others have said are easy i pay in full every month seems to be ok
Ovo. Have been cheapest for us for 2/3 years. The 2nd generation smart meters are a great help when changing suppliers as the readings are automatically uploaded to both companies. As for gadgets to tell me how much electricity I'm using, I have a thing called life which I prefer to get on with..
I've been on a fixed rate for two and a half years, and missed the price rises so pretty lucky, but it comes to an end next month.
I have a smart meter with Brittish Gas, they change there DD and review six monthly it seems to work out ok and bills are easy enough to follow.
I'll probably look again next month but not sure if fixed deals are any good since the rises?
I'm with octopus, take my readings once a month get reminders a few days before the DD is taken, then get a bill and account update a few days after taking the readings. They are easy to understand and on the rare occasions I have needed to speak to them, I actually can get a human and their customer service is very good.
With prices due to fall in April it might be worth waiting until then and looking after you know the full picture.
I cannot fault octopus at all.
What's the point in changing suppliers.
They all charge the government's energy cap now.
No competition.
Octopus (used to be coop I believe)
Send exact results each month get an exact bill back
And they aren’t foreign owned (i think)
Yes broadband electric gas and land line.
The more utilities you have the more discount.
I'm about to knock the land-line on the head as I never use it.
Can you say its cheaper or just better to have one bill monthly with no arsing about and that's why you have it ?
Octopus tracker, been on this since last february
Todays prices
OctopusTracker Southern daily price update vs EPC - 27/02/2024
Dec Tariff - Electric kWh - 17.87p (38% less, 2% change), Gas kWh - 3.86p (48% less, 3% change
Varies by day but at this point never gone above SVT
Gas has been approx 50% cheaper since last autumn
Elect was down to 8p a unit over christmas
You are not tied in and if prices rocket you have the option of changing back
Was no 1 uk hot deal last year
If gas is cheaper than last year then how come I’m pay almost £300 a month, last year it was £200!
Heating running same schedule as last year (with octopus)
https://www.hotukdeals.com/share-deal-from-app/4159026
New version is dec 2023 and reflected in above prices
That's not available where I am
It's fixed or variable
Yes no tracker option, either fixed or variable 12 month. The flexible one appears to be the most expensive one and I’m on it
Variable by day but consistently cheaper by around 40% over the last 12 months
Wholsale prices are on the floor which makes a mockery of the latest ofgem tarriff
You have to change to octopus first then change over to tracker
https://gcccc4f6c5ed303-stjqaiwj9fvo.../wholesale-gas
Current wholesale prices
Nice one that looks the way to go
Just checked my fixed rate runs out 31st March, so I'll look again then
British Gas. Absolute sh1te but so bad in fact that I keep taking them to the Ombudsman and getting compensation. Three times now. I don't get free energy but it's hugely discounted because of their incompetence.
What type of complaints, service related?
I was with Green, a couple of years ago they went under and my account was taken over by Shell. Now they've sold the accounts and I have just received an email that I am now an Octopus customer.
Shell have been pretty good. They take the readings direct from the 'Smart' meter (smart as in it sends them the readings but not a latest meter that allows us to see usage via a device.)
Ultimately it's all down to usage. If you get one company saying they can reduce your direct debit they will soon increase it again if you are using more energy.
I am changing to octopus flex
I left those idiots now I am leaving eon as they are almost as bad
Yep my mate is on shell energy and also on them for broadband ?
No hassle he says
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