Perhaps it is and there are no people for her to call? For me its just silly for anyone to complain for getting paid to do nothing. As I said, its too easy to resign and let someone else have the stress of doing nothing for money.
Whether the ssytem is working or not wasn't my point, the point was the woman complaining about getting paid for nothing. What really made me smile was that the article said she had only spoken on condition that she remained anonymous. i wonder why? Perhaps it was for fear of losing the great job she has?