Quote Originally Posted by TH63 View Post
It's got very litttle to do with delighting the customer.

Deliveries are planned to within an inch of their lives, routes, timinings, etc planned out meticulously to minimise cost.

Making a collection is a separate process, more often than not, a separate van would be despatched, empty on the way to your gaff, then back again with just your return. I'm a bit out of touch these days, but that's going to cost a lot more than a tenner.
Is it not worth picking up a nearly new fully functioning £180 lawn mower then considering the amazon van delivers down my street most days either then?