Quote Originally Posted by TDA View Post
It's a fact that most online reviews are posted by the disgruntled and that most people who are happy, just don't bother. There is no telling how large the disgruntled percentage might be of the total clientele.
I have also read that one in seven negative postings are bogus (and often submitted by rival establishment). I'm not sure about that proportion being correct but it's something to bear in mind.