Quote Originally Posted by dml1954 View Post
Whenever I have rang or visited the ticket office, they have always been helpful, polite and professional and done their best to sort out any problems that I may have. If they are very busy, especially at this time of year, then we as customers should expect that it may take longer to deal with us, technical problems beyond their control can occur and make appropriate allowance for that. Put yourselves in their position - they have to deal with some of the argumentative herberts who come on here continually moaning and asking the most stupid/obvious questions. I certainly wouldn't like to work in there. They are also entitled to breaks during the day and days off/holidays like everyone else. Give them a break please.
Well said.