Or their password doesn't work and when they ask for a reset they don't get a response .
I've been in limbo for months, maybe years 😂
Ticketline is working, but note it's a £1 per ticket fee and a £1 per transaction admin fee. Also something like 7p a minute and call will take a few minutes
If you can do it at the ground the service is always great and it saves you a few £.