Thanks for the help so far. A mate of mine's mum works in injury claims and said that it's quite common for insurnace companies to say not to bother with an injury claim as it's costs them money to do so and they would rather go with easier cases. Apparently only about 1% end up in court anyway. At the end of the day she was involved in a non fault crash. No injuries before the accident and now she has injuries and 3 medical professionals have said this is because of the accident so we will be proceeding! It's just frustrating that people who are not injured get away with it but the ones who are genuinely injured have to fight harder!