Not sure we can say they haven't checked it, it's first appearance as far as I am aware was with Wales Denmark and this was hinted at beforehand so definitely planned whereas you might say post-southampton wasn't, but I understand you feeling brushed off by their statement.

Can anyone say they have read the back of their ticket? Or any of the signs as they enter the ground? It might be our responsibility if we did take it to court but you can stop me from taking it to court (9/10) by offering me a free shirt or a tour of the ground. You don't have to launch into legalise when people are posting in another thread that they have spend 30k on this club over 50 years as a long term fan. Of course, my view is naive as it doesn't necessarily reflect modern society but it doesn't make it less sad.

There we go. I enjoyed it at the time and hope to see it again.