Originally Posted by
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Press the Windows Key + X, then G (or select Computer Management)
You should see a window with Local Users & Groups in the left pane, click on that and select Users.
If her account is displayed, check if she is an administrator by right-clicking on her account name and selecting properties. Once in properties, there is a tab at the top "Members Of".
I'm sure only Administrators have full access to Windows.old
Let me know the outcome.