Quote Originally Posted by length View Post
Press the Windows Key + X, then G (or select Computer Management)

You should see a window with Local Users & Groups in the left pane, click on that and select Users.

If her account is displayed, check if she is an administrator by right-clicking on her account name and selecting properties. Once in properties, there is a tab at the top "Members Of".

I'm sure only Administrators have full access to Windows.old

Let me know the outcome.
OK, thanks for the tip, we'll have a go at that. I have contacted a local "PC doctor" type company who claim to be able to restore deleted data but have had no reply from them as yet.