adele

[Dr Lecter]

it works

I had contacted " cadac " ( they make portable BBQ's ) via email, the first few had no reply, then the 3rd had a " generic response " then the 4th was just a waste of my time#

so i went on the Facebook page, funny enough, that night the CEO e.mailed me and the problem was dealt with

A mate of mine did some driving work for some total tossers (not the company name before you ask) a few years back over Christmas. They messed him about with his pay for six weeks. Eventually he got fed up of being dicked about so went onto their Facebook page (which they use to recruit) and wrote an epic rant slagging them off. Within an hour he was getting private messages from the owner promising to sort his pay by the end of the day and if they did, would he take the message down? My mate basically told him that the message would stay up until the money was in his account. Two days later the sum owed (about £800) miraculously appeared in his bank.

He left the message up just to teach them a lesson.

The other way to go about these things is to get an email address for somebody high up and have a rant. Most of the time the people up high have no idea about just how shit their customer service actually is. I once sent an epic essay of a rant to some bloke way up the chain in Talk Talk. He offered me all sorts of free stuff just so I would leave him alone.

[Arfur Europe]

A mate of mine did some driving work for some total tossers (not the company name before you ask) a few years back over Christmas. They messed him about with his pay for six weeks. Eventually he got fed up of being dicked about so went onto their Facebook page (which they use to recruit) and wrote an epic rant slagging them off. Within an hour he was getting private messages from the owner promising to sort his pay by the end of the day and if they did, would he take the message down? My mate basically told him that the message would stay up until the money was in his account. Two days later the sum owed (about £800) miraculously appeared in his bank.

He left the message up just to teach them a lesson.

The other way to go about these things is to get an email address for somebody high up and have a rant. Most of the time the people up high have no idea about just how shit their customer service actually is. I once sent an epic essay of a rant to some bloke way up the chain in Talk Talk. He offered me all sorts of free stuff just so I would leave him alone.

I did the same earlier this year with National Express after an incredible turn of events at Sophia Gardens. Both the CEO and some other top bod were emailing us on a Saturday within 30 minutes of the email.

We had our ticket money back, assorted compensation for various miscellaneous expenses as a result and assurances that the staff and drivers at Sophia Gardens would be retrained (they were certainly sprightly and attentive when we had to use them later in the year)

[Mrs Steve R]

I did the same earlier this year with National Express after an incredible turn of events at Sophia Gardens. Both the CEO and some other top bod were emailing us on a Saturday within 30 minutes of the email.

We had our ticket money back, assorted compensation for various miscellaneous expenses as a result and assurances that the staff and drivers at Sophia Gardens would be retrained (they were certainly sprightly and attentive when we had to use them later in the year)

Reading this thread made me wonder, do you need our names?

[whofan]

Any chance you could give that email address, as I am having a real problem with talk talk at the moment.

Thanks.

[Dr Lecter]

Any chance you could give that email address, as I am having a real problem with talk talk at the moment.

Thanks.

Sorry mate, this was about ten years ago when I had the misfortune to get my Internet off them. Even if I could find the email address he's probably moved on.

Best advice I can give you is use someone else as soon as you're out of contract.

Talk Talk are complete tossers.