Amazon's secret refund giveaway revealed
http://dailym.ai/2qfHyIF
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Amazon's secret refund giveaway revealed
http://dailym.ai/2qfHyIF
I can understand a £10 item getting refunded. In my case I assume it was the cost of returning the item.Originally Posted by Fine Lines
Delighting the customer taken to a whole new level.
It's got very litttle to do with delighting the customer.
Deliveries are planned to within an inch of their lives, routes, timinings, etc planned out meticulously to minimise cost.
Making a collection is a separate process, more often than not, a separate van would be despatched, empty on the way to your gaff, then back again with just your return. I'm a bit out of touch these days, but that's going to cost a lot more than a tenner.
Its the power of on-line feedback.
He's called Tiss now mate.
Is it not worth picking up a nearly new fully functioning £180 lawn mower then considering the amazon van delivers down my street most days either then?
That van will be full and be loaded in such a way that makes deliveries as efficient as possible. Lobbing your lawn mower in the back would a. Slow them down b. Interfere with the rest of the deliveries and c. Would probably still need a separate trip to the correct depot.
I know it sounds mad, but most large companies will have separate delivery and collection systems.
That said, I've never heard of something that valuable being fully refunded without a return.
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