Arriva Trains Wales - putting customers first.

[Baloo]

I was on the train yesterday and when I reached my stop the fakin door wouldn't open. By the time I realised it wasn't working and made my way to the next door, the train had moved off. Had to walk 20 minutes back to the previous stop.

[Maxim]

I was on the train yesterday and when I reached my stop the fakin door wouldn't open. By the time I realised it wasn't working and made my way to the next door, the train had moved off. Had to walk 20 minutes back to the previous stop.

Did you pay the extra fare for your longer journey ?

[Kris]

I was on the train yesterday and when I reached my stop the fakin door wouldn't open. By the time I realised it wasn't working and made my way to the next door, the train had moved off. Had to walk 20 minutes back to the previous stop.

Did you pay the extra fare for the longer journey?