Arriva Trains Wales - putting customers first.

[Penarth Blues]

And who came up with the idea for those idiotic new paper tickets with the qr code on them? Most barriers don't even have a reader and they are about four times bigger than a normal ticket. I bought three returns yesterday and it felt like I had half the bloody phone book in my pocket.

This finally forced me to use the ATW App which is actually just about OK. 6 returns for £3.25 instead of £3.90 but the out and return tickets can be used separately which can be useful. Only hassle is making sure you've got enough battery left in your phone at the end of the day, and finding that elusive barrier with a scanner on it.

It also means that you're never without a ticket now they're really cracking down on people...

[Eric the Half a Bee]

This finally forced me to use the ATW App which is actually just about OK. 6 returns for £3.25 instead of £3.90 but the out and return tickets can be used separately which can be useful. Only hassle is making sure you've got enough battery left in your phone at the end of the day, and finding that elusive barrier with a scanner on it.

It also means that you're never without a ticket now they're really cracking down on people...

I've used them since they first came out (and had a much more generous discount). One snag with the barcodes is that they don't work if you board or alight part way along, so for example, a ticket from Merthyr to Bridgend won't scan at the barriers in Cardiff. Frustrating if you fancy getting a snack or something at central. Also annoying if there's not someone at the ticket barriers by the Spar shop.

[Feedback]

I've used them since they first came out (and had a much more generous discount). One snag with the barcodes is that they don't work if you board or alight part way along, so for example, a ticket from Merthyr to Bridgend won't scan at the barriers in Cardiff. Frustrating if you fancy getting a snack or something at central. Also annoying if there's not someone at the ticket barriers by the Spar shop.

are you mad?

[Eric the Half a Bee]

are you mad?

Yes, but that's another story.