Their attempt to manipulate your words speaks volumes, shades of South Yorkshire Police.
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Is this the right thread this time nurse?
Howdy, old fruit. I'm having a battle with a semi-illiterate Police investigator who can't construct a sentence properly and who refuses to refer to my original complain rather than the fabricated and incorrect one that one of his colleagues submitted to him. It's a bloody circus. I have therefore demanded that the complaint go to an ombudsman or similar - as the Police effectively investigated (and have now dismissed) their own fabricated version. He has refused to accept a second complaint about the latter but I'm not letting that go either.
You couldn't make it but...... but they do, apparently.
Howdy. It doesn't surprise me at all. The more I read of examples like yours, the more it reminds me of Terry Gilliam's; Brazil. If you haven't seen it then I'd recommend it. It won't solve your problem I'm afraid.
I'm choosing my battles very carefully these days so they don't consume too much energy/time....both are precious.
Science Fiction has an uncanny way of predicting the future.