Why?Quote:
Originally Posted by Nobody's Rep
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Why?Quote:
Originally Posted by Nobody's Rep
I'm with British Gas.
Re: billing, BG has recently installed a new program as there were glitches in the old system. It's still not perfect.
On one page they inform you of the amount you owe which differs to the figure on another page. Only one includes 5% VAT.
Also, I don't like having to apply a formula every time I want to work out the cost of electricity.
I find the only way to get some action is not to bother dealing with agents, but immediately make a complaint.
The e mails I get from EON are on occasion impossible to understandQuote:
Originally Posted by Cyclops
They send me texts regarding payment when I have have repeatedly told them I want bills to my e mail with a link for payment
They agree to that, tell me its been sorted then I start getting texts again
The timing of these communications are all over the place and I am amazed they are still in business
im with octopus had a few problems took a while to sort out but i think its more to do with the poor signal here sending readings, the bills as others have said are easy i pay in full every month seems to be ok
Ovo. Have been cheapest for us for 2/3 years. The 2nd generation smart meters are a great help when changing suppliers as the readings are automatically uploaded to both companies. As for gadgets to tell me how much electricity I'm using, I have a thing called life which I prefer to get on with..
You don't have to, I used to when it was new but now it's just unplugged and in the cupboard.Quote:
Originally Posted by The Bloop
I've been on a fixed rate for two and a half years, and missed the price rises so pretty lucky, but it comes to an end next month.
I have a smart meter with Brittish Gas, they change there DD and review six monthly it seems to work out ok and bills are easy enough to follow.
I'll probably look again next month but not sure if fixed deals are any good since the rises?
I'm with octopus, take my readings once a month get reminders a few days before the DD is taken, then get a bill and account update a few days after taking the readings. They are easy to understand and on the rare occasions I have needed to speak to them, I actually can get a human and their customer service is very good.
With prices due to fall in April it might be worth waiting until then and looking after you know the full picture.
I cannot fault octopus at all.
What's the point in changing suppliers.
They all charge the government's energy cap now.
No competition.
Octopus (used to be coop I believe)
Send exact results each month get an exact bill back
And they aren’t foreign owned (i think)
Yes broadband electric gas and land line.Quote:
Originally Posted by SLUDGE FACTORY
The more utilities you have the more discount.
I'm about to knock the land-line on the head as I never use it.
Can you say its cheaper or just better to have one bill monthly with no arsing about and that's why you have it ?Quote:
Originally Posted by insider
Octopus tracker, been on this since last february
Todays prices
OctopusTracker Southern daily price update vs EPC - 27/02/2024
Dec Tariff - Electric kWh - 17.87p (38% less, 2% change), Gas kWh - 3.86p (48% less, 3% change
Varies by day but at this point never gone above SVT
Gas has been approx 50% cheaper since last autumn
Elect was down to 8p a unit over christmas
You are not tied in and if prices rocket you have the option of changing back
Was no 1 uk hot deal last year
https://www.hotukdeals.com/share-deal-from-app/4159026
New version is dec 2023 and reflected in above prices
That's not available where I amQuote:
Originally Posted by fred keenor
It's fixed or variable
Variable by day but consistently cheaper by around 40% over the last 12 months
Wholsale prices are on the floor which makes a mockery of the latest ofgem tarriff
You have to change to octopus first then change over to tracker
https://gcccc4f6c5ed303-stjqaiwj9fvo.../wholesale-gas
Current wholesale prices
British Gas. Absolute sh1te but so bad in fact that I keep taking them to the Ombudsman and getting compensation. Three times now. I don't get free energy but it's hugely discounted because of their incompetence.
Nice one that looks the way to go :thumbup:Quote:
Originally Posted by fred keenor
Just checked my fixed rate runs out 31st March, so I'll look again then :thumbup:
What type of complaints, service related?Quote:
Originally Posted by Robin Friday's Ghost
I was with Green, a couple of years ago they went under and my account was taken over by Shell. Now they've sold the accounts and I have just received an email that I am now an Octopus customer.
Shell have been pretty good. They take the readings direct from the 'Smart' meter (smart as in it sends them the readings but not a latest meter that allows us to see usage via a device.)
Ultimately it's all down to usage. If you get one company saying they can reduce your direct debit they will soon increase it again if you are using more energy.
I am changing to octopus flexQuote:
Originally Posted by fred keenor
I left those idiots now I am leaving eon as they are almost as badQuote:
Originally Posted by Robin Friday's Ghost
Yep my mate is on shell energy and also on them for broadband ?Quote:
Originally Posted by Michael Morris
No hassle he says
Complaints as in they are incompetentQuote:
Originally Posted by North Cardiff Blue
If gas is cheaper than last year then how come I’m pay almost £300 a month, last year it was £200!Quote:
Originally Posted by fred keenor
Heating running same schedule as last year (with octopus)
Flexible Octopus
Current estimate winter usage 110 quid a month
March to November reduces
Use existing smart meter
Send me monthly text with bill and link to account for card payment
It's like dealing with grown ups
No they don't, there fixed rate deals around. Have a look on Money Saving ExpertQuote:
Originally Posted by dandywarhol
Yes no tracker option, either fixed or variable 12 month. The flexible one appears to be the most expensive one and I’m on itQuote:
Originally Posted by SLUDGE FACTORY
I can get tracker but need to be on fixed or variable first ?Quote:
Originally Posted by goats
I’m not sure sludge….im just on flexible, I guess I won’t change now as might be cheaper in April….Quote:
Originally Posted by SLUDGE FACTORY
I would stick with what you have then look for savings with Octopus
Unless you have found them difficult
Variable :thumbup:Quote:
Originally Posted by SLUDGE FACTORY
https://www.moneysavingexpert.com/ne...cap-announced/
Existing Octopus customers could consider its Octopus Tracker tariff (if you're not already with Octopus, you can try switching to its standard variable tariff, then switch to this). Its rates change daily based on wholesale costs, meaning it's been substantially cheaper than the Price Cap in recent months.
I'd wait till April and then look at the tracker.Quote:
Originally Posted by goats
You have to be on variable tariff for a period before you can be considered for trackerQuote:
Originally Posted by North Cardiff Blue
And it's not available everywhere
You have to change to octopus first , there is a fifty £50 sweetener for joining if you have a link
Once confirmed then tracker dec 23 is open to everyone
The current prices reflect wholesale prices, octopus still make a profit and you get you gas and elect much cheaper
Current Ofgem SVT is daylight robbery , prices at wholesale are now at pre 2020 prices
Today I’m at 17p elec and gas 3.9p
its not open for me ?Quote:
Originally Posted by fred keenor
YepQuote:
Originally Posted by North Cardiff Blue
I know but you have to switch to an octopus variable and then they will allow you to switch to the tracker, I'll do it too in April.Quote:
Originally Posted by SLUDGE FACTORY
Only problem would be if Putin starts to ration the gas again, it could push the price right up, it's a gamble but I'll take the risk.
120 quid per month on medium usage in a 2 bed houseQuote:
Originally Posted by North Cardiff Blue
That's with EON
Some say they are quite low and some are far more expensive
It's an absolute crap show