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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
dml1954
So if there are no deaths or new virus cases (as in New Zealand) for a reasonable time, do you think this will still be the case ? There would be more chance of getting run over by a bus on the way to the match than catching Covid then.
I'll give it a couple of weeks of people being a bit cautious (when things get back to normal) and then Boom! it'll be like it never happened. The caution of this messageboard does not represent society (thank Christ)
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
lisvaneblue
I think the Club are being fair but naive if they think that option 2 will get underway any time soon. Social distancing
will be in place for some time to come, although may reduce to 1 metre.
When we are allowed to watch a live game again the max stadium capacity will be 8-10 thousand. Currently there are around 16- 18,000 season ticket holders, so chances of anyone retaining their current seat is a long shot, and how do they allocate tickets if demand exceeds capacity, as no doubt it will.
Im going for option 2 and hope the Club is able to justify its optimistic approach to its faithful season ticket holders
It makes sense for businesses not to fork refunds in great numbers and to try and maintain their customers so that a future revenue stream is available to them. Hardly naive.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Tuerto
I'll give it a couple of weeks of people being a bit cautious (when things get back to normal) and then Boom! it'll be like it never happened. The caution of this messageboard does not represent society (thank Christ)
Agree. Whilst I respect the fear to an extent, particularly if you are or live with a severely at risk person, the reality is an a serious amount of people aren't in that group. People seem to have accepted or now want (through fear) to live in a world where where nothing really gets back to normal until a vaccine is produced, which could take years, maybe never.
If they allowed people back into football stadiums, a lot of people will go. Far more likely you'll just have to wear a facemask whilst in the ground.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
IanD
Same as you....going round in circles.
Yep, round and round and round
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Re: Season Ticket & Match Ticket Refunds
Ok so I've managed to get to the bottom of it via some other confused people on Twitter.
Log in
Click on your name (top right)
Then Transactions list
Then click "complete" (in green next to your season ticket)
There you'll find refund options
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
delmbox
Ok so I've managed to get to the bottom of it via some other confused people on Twitter.
Log in
Click on your name (top right)
Then Transactions list
Then click "complete" (in green next to your season ticket)
There you'll find refund options
Getting nowhere using the official instructions, so I used your method but sadly I still don't get a "refund options" option only a go to "transaction option" which takes me round in a loop. I don't have a season ticket, just FlexiTickets, so maybe this makes a difference? It shouldn't do according to the instructions.
Any other FlexiTickets fans on the MB having problems?
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Re: Season Ticket & Match Ticket Refunds
so, as per usual its quite confusing.
i'm taking the option of credit towards next season. But only my season ticket is showing on there, not my kids?
i get their emails from cardiff city, so im presuming that they are linked to my account?
it's literally like 20 quid i guess but the industry i work in (currently on furlough) is taking a kicking so everything i can scrape even if it's to put towards flexi tickets counts unfortunately
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Taunton Blue Genie
It makes sense for businesses not to fork refunds in great numbers and to try and maintain their customers so that a future revenue stream is available to them. Hardly naive.
I wasn't being critical of what is a good business move in committing customers for the future, rather that they are naive if they think that season tickets, Flexi tickets etc will be on sale anytime soon.
The EFL will be very cautious about allowing fans back into grounds in any numbers for quite a while yet.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
lisvaneblue
I wasn't being critical of what is a good business move in committing customers for the future, rather that they are naive if they think that season tickets, Flexi tickets etc will be on sale anytime soon.
The EFL will be very cautious about allowing fans back into grounds in any numbers for quite a while yet.
Has the club actually stated that tickets will be on sale SOON then?
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
delmbox
Ok so I've managed to get to the bottom of it via some other confused people on Twitter.
Log in
Click on your name (top right)
Then Transactions list
Then click "complete" (in green next to your season ticket)
There you'll find refund options
Club dont make it easy do they? Anyone would think they have deliberately hidden away the options for refunds.
I made the mistake of looking back at transactions over the years and started totting up how much I'd spent on STs, additional home league and cup match tickets, away tickets.....best not think about it. Add on transport, food, beverages and it's a small fortune.
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Re: Season Ticket & Match Ticket Refunds
My account shows no transactions and yet there are three season tickets associated with it! 🤨
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Taunton Blue Genie
Has the club actually stated that tickets will be on sale SOON then?
By implication it has. They are offering to sell season tickets so that has to be soon, as the season is likely to start in September.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
delmbox
Ok so I've managed to get to the bottom of it via some other confused people on Twitter.
Log in
Click on your name (top right)
Then Transactions list
Then click "complete" (in green next to your season ticket)
There you'll find refund options
:thumbup:Cheers.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
elytillidie
:thumbup:Cheers.
Yes cheers from me too, the website is useless, I kept clicking the link and going back to the starter page. How anyone is meant to have worked out those instructions is beyond me !
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Don Corleone
Yes cheers from me too, the website is useless, I kept clicking the link and going back to the starter page. How anyone is meant to have worked out those instructions is beyond me !
It’s shambolic - typical Cardiff City.
I’ve had to email them.
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Re: Season Ticket & Match Ticket Refunds
follow the instructions above.
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Re: Season Ticket & Match Ticket Refunds
I got there after 2 hours of opening and shutting windows (not the casement type)
Followed instructions from here in the end
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Re: Season Ticket & Match Ticket Refunds
Do we get a prize for solving the puzzle.:hehe:
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
dandywarhol
Do we get a prize for solving the puzzle.:hehe:
I felt as if I’d won “MASTERMIND” :hehe:
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
delmbox
Ok so I've managed to get to the bottom of it via some other confused people on Twitter.
Log in
Click on your name (top right)
Then Transactions list
Then click "complete" (in green next to your season ticket)
There you'll find refund options
I was going around in circles. (And I don't think I'm thick!!) Came on here to get an answer - and got one. Seriously - thank you!
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Re: Season Ticket & Match Ticket Refunds
Do the club e-mail you when completed?
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
lisvaneblue
By implication it has. They are offering to sell season tickets so that has to be soon, as the season is likely to start in September.
It depends what you define as soon, I suppose. It may not happen for a month or two - and they won't know for a while if they can offer season ticket holders a place in the stadium as opposed to watching it on a feed.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
jeepster
Do the club e-mail you when completed?
I haven't had one. Just grateful to get to the end of the process.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
The Bloop
I haven't had one. Just grateful to get to the end of the process.
Thanx :thumbup:
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
jeepster
Do the club e-mail you when completed?
Yes they do, I puzzled out how to register my preference late last night (thanks for all the tips folks) and got a reply/link to what I presume is the page to get the matchday streams as and when required.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
lincoln blue
Yes they do, I puzzled out how to register my preference late last night (thanks for all the tips folks) and got a reply/link to what I presume is the page to get the matchday streams as and when required.
Time will tell if it works.
I can envisage a pretty disgruntled forum come matchday with people not being able to watch. I'm also worried, having chosen 1 20/21 credit and 1 refund in my household, that we wont be able to watch anything at all if the system wasnt built to cope with different options.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
jeepster
Do the club e-mail you when completed?
It would be good to have one.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
lincoln blue
Yes they do, I puzzled out how to register my preference late last night (thanks for all the tips folks) and got a reply/link to what I presume is the page to get the matchday streams as and when required.
Thats odd because I didn't get one when I completed the process and according to the original club information, it would take a few days before these are sent out with the tv access codes. Could you post a copy of the reply/link you received, so that we can have a look at it ? You wont be able to access the club tv without the access code anyway.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
dml1954
So if there are no deaths or new virus cases (as in New Zealand) for a reasonable time, do you think this will still be the case ? There would be more chance of getting run over by a bus on the way to the match than catching Covid then.
No crowds can come back then.
That scenario doesnt look to be likely in the foreseeable future.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
delmbox
Ok so I've managed to get to the bottom of it via some other confused people on Twitter.
Log in
Click on your name (top right)
Then Transactions list
Then click "complete" (in green next to your season ticket)
There you'll find refund options
Nope, tried all of that on both my & son's account.
No refund option offered. The blue bar across the bottom just says Go to Transaction!
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Re: Season Ticket & Match Ticket Refunds
[QUOTE=Des Parrot;5087816]Nope, tried all of that on both my & son's account.
No refund option offered. The blue bar across the bottom just Go to Transaction
Click on that, 3 options should appear
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Des Parrot
Nope, tried all of that on both my & son's account.
No refund option offered. The blue bar across the bottom just says Go to Transaction!
Make sure you select and click on your 2019/2020 Season Ticket first.(Having logged in, selecting your name from the drop down list and "transactions"). Then you should see "complete" (green box), click and "options" come up. This presumes you paid for your season ticket as, I think, only the person who purchased the ST can make the option choice. Might be wrong on that but that's the usual way these things work.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Des Parrot
Nope, tried all of that on both my & son's account.
No refund option offered. The blue bar across the bottom just says Go to Transaction!
Just push ‘go to transaction‘ and you are there. Blue box - ‘refund options’ appears.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Des Parrot
Nope, tried all of that on both my & son's account.
No refund option offered. The blue bar across the bottom just says Go to Transaction!
I have exactly the same problem. Tried logging in again tonight but the same result. I can click on Go to Transaction but don't get any further options. Will have to email ticket office I presume?
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
BLUETIT
I felt as if I’d won “MASTERMIND” :hehe:
Yes it was very uplifting searching though the options, last time I had that feeling was solving a rubric cube
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
dml1954
Thats odd because I didn't get one when I completed the process and according to the original club information, it would take a few days before these are sent out with the tv access codes. Could you post a copy of the reply/link you received, so that we can have a look at it ? You wont be able to access the club tv without the access code anyway.
They sent no code so just try and Google "Cardiff City TV" and if your transaction/preference has gone through and registered, just log in and the site will be free to use. It was for me, unless you've already subscribed to CCTV, in that case try another way to verify your transaction.
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Gofer Blue
I have exactly the same problem. Tried logging in again tonight but the same result. I can click on Go to Transaction but don't get any further options. Will have to email ticket office I presume?
Just tried again one more time for tonight and looked down the list all transactions. Bizarrely I see I apparently have a ticket for Cardiff vs Leeds for the 1st August 2020! If I click on that then I get the refund option box. However if I click on the FlexTicket transaction which I bought back in 2019, and which is the transaction I am interested in to obtain credit for, I don't get the refund options box! I'm concerned that if I click yes to the former I may only get credit for one game/ticket whereas I have 4 unused tickets left on my FlexTicket card which entitles me to see 4 games.
Does anyone have any thoughts please?
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Re: Season Ticket & Match Ticket Refunds
“Does anyone have any thoughts please?“
Ya, still thinking about that presenter’s boobs, on Crouch’s show on Saturday !!!!!
They were GINORMOUS :hehe:
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Re: Season Ticket & Match Ticket Refunds
I've got a ticket on level 4 and when I looked at the Ticket section it says I don't have any season tickets??!!!
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Re: Season Ticket & Match Ticket Refunds
Quote:
Originally Posted by
Gofer Blue
Just tried again one more time for tonight and looked down the list all transactions. Bizarrely I see I apparently have a ticket for Cardiff vs Leeds for the 1st August 2020! If I click on that then I get the refund option box. However if I click on the FlexTicket transaction which I bought back in 2019, and which is the transaction I am interested in to obtain credit for, I don't get the refund options box! I'm concerned that if I click yes to the former I may only get credit for one game/ticket whereas I have 4 unused tickets left on my FlexTicket card which entitles me to see 4 games.
Does anyone have any thoughts please?
I think that you are over thinking this. Because you have a flex ticket with four left and there are only five home games available, you probably need to click on each home game individually to enable you to get the required refund option.