Season ticket purchases a nightmare

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Originally Posted by the other bob wilson

“Endless anger”? I’ve set out why this does make me angry and the way we’ve played for the last few seasons doesn’t please me either, but I can’t think of much else that angers me about the club. I cannot agree that offering a markedly worse service now than they did in pre Covid days does not offer justification for us piling in as you put it. You say a majority are able to use the internet, which is an admission that there is a minority who cannot or choose not to.

Last summer, those who fell into that category were left with no way of contacting the club and, with the excuse offered by Covid lockdowns not applicable this time, the situation is still not as sympathetic to such people as you would expect it to be. Finally, I can’t agree that others are doing the same is a good enough excuse to try and justify the sub standard service on offer this year.

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The endless anger and club bashing thing was aimed at the board in general not you and Splott. Either you misread it or I didn't phrase it as well as I could have, apologies if so.

Funnily enough, I was originally going to say that a majority prefer to use the internet but realised I couldn't back that up so put 'are able to use' instead. Then Dembe put up his message about McDonalds which is a good bit of evidence that I was right in the first place.

In terms of the City, why on earth wouldn't most people want to renew online? Available 24/7 and done in minutes, or phone if there's a problem. Instead of working your way across town to a remote car park, waiting in a queue then finding yourself two feet away from another customer who's shouting down his phone trying to find out his nephew's date of birth. It's a no-brainer for most, surely?

You're right, of course, some people can't use the internet and I'm aware that there can be serious implications in that case, in terms of accessing certain benefits and services for example. However, the club seemed to cover all bases here. Three weeks to renew, if you couldn't do it online or didn't have friends or family who could do it for you then there was a phone option, then the ticket office opened every day last week. What more do you want the club to do? Send staff round to people's houses?

Again I agree with you that just because A and B do something then that doesn't justify C doing it, I was making the point that it seems to be a general trend regarding ticket offices and I'd assume that applies to other sports and venues as online sales increase. I went to Sophia Gardens last week to buy a 20/20 'season ticket'. The receptionist rang the office, passed the phone to me and I purchased it over the phone even though I was standing there. Funny really, it seemed a nonsense to me but the receptionist probably thought I was some kind of dinosaur for turning up in person.

The world is moving on, quickly too, and it's not going to waste much time waiting for people like you and me. You can yearn for the good old days as much as you want but you're howling at the moon I'm afraid.

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Originally Posted by BLUETIT

Too help me with booking season tickets on the tinternet, the ticket office manager invited me down to talk/show me how to do it.

They attempted, 4 times to go through the booking process on my iPhone.
4 times without success, they had to use their computer to book the tickets

If they couldn’t use my iPhone, as experienced computer people, what chance would I, a total Luddite, stand

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Thats what comes of still having an iphone 1, I suppose 😄😀

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Originally Posted by dembethewarrior

Try it on in the shop and buy it online.

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Brilliant idea, take time (which the online aficionados say buying online saves you time) to go to the club shop, try the coat on, leave without said coat, go back home and order it online. It arrives seven days later and I’ve got f*cking soaked in the pissing down rain in those seven days because I haven’t got a bastard coat because I put it back on the hanger in the shop that I eventually bought it from.:hehe:

I’m going to start buying food this way, I’m desperate to shed a stone or two:hehe:

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Originally Posted by Loramski

The endless anger and club bashing thing was aimed at the board in general not you and Splott. Either you misread it or I didn't phrase it as well as I could have, apologies if so.

Funnily enough, I was originally going to say that a majority prefer to use the internet but realised I couldn't back that up so put 'are able to use' instead. Then Dembe put up his message about McDonalds which is a good bit of evidence that I was right in the first place.

In terms of the City, why on earth wouldn't most people want to renew online? Available 24/7 and done in minutes, or phone if there's a problem. Instead of working your way across town to a remote car park, waiting in a queue then finding yourself two feet away from another customer who's shouting down his phone trying to find out his nephew's date of birth. It's a no-brainer for most, surely?

You're right, of course, some people can't use the internet and I'm aware that there can be serious implications in that case, in terms of accessing certain benefits and services for example. However, the club seemed to cover all bases here. Three weeks to renew, if you couldn't do it online or didn't have friends or family who could do it for you then there was a phone option, then the ticket office opened every day last week. What more do you want the club to do? Send staff round to people's houses?

Again I agree with you that just because A and B do something then that doesn't justify C doing it, I was making the point that it seems to be a general trend regarding ticket offices and I'd assume that applies to other sports and venues as online sales increase. I went to Sophia Gardens last week to buy a 20/20 'season ticket'. The receptionist rang the office, passed the phone to me and I purchased it over the phone even though I was standing there. Funny really, it seemed a nonsense to me but the receptionist probably thought I was some kind of dinosaur for turning up in person.

The world is moving on, quickly too, and it's not going to waste much time waiting for people like you and me. You can yearn for the good old days as much as you want but you're howling at the moon I'm afraid.

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I’m not going to get involved in an argument, but, I find myself thinking that if the club genuinely believe that there’s no need to open the club shop or ticket office to serve people mad enough to turn up wanting to spend money there, why bother with selling tickets to go to games? Everyone can buy a season ticket to watch streamed games and then they don’t need to pay hospitality staff, open food and drink outlets, pay for stewards, police etc.

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Originally Posted by Loramski

In terms of the City, why on earth wouldn't most people want to renew online?

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You apparently didn't so perhaps you can answer your own question.

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Originally Posted by dml1954

Thats what comes of still having an iphone 1, I suppose ����

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Why would/should I buy anything else, if I don’t know how to use it ?

The TRAINED STAFF, couldn’t do it, so again I say “what chance would a novice have”

I actually do know people who are not renewing, because of the system the club are heading for

https://www.cardiffcityfc.co.uk/news...s-sales-resume

I find buying on line the easier option , and I have reduced my carbon footprint by not crossing our great metropolis .

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Originally Posted by life on mars

I find buying on line the easier option , and I have reduced my carbon footprint by not crossing our great metropolis .

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You just used a load of electricity, instead of a carbon free bus

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Originally Posted by BLUETIT

You just used a load of electricity, instead of a carbon free bus

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Lucky Bus Driver though, Eh?

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Originally Posted by Tuerto

Lucky Bus Driver though, Eh?

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Not lucky us though, we need him away from that keyboard:hehe:

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Originally Posted by The Lone Gunman

You apparently didn't so perhaps you can answer your own question.

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Do you get an alert every time anyone sticks up for the club on here?

I did answer my own question but you edited it out of your reply. Bizarre.

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Originally Posted by BLUETIT

You just used a load of electricity, instead of a carbon free bus

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Shit , shit ,shit , I'll go on my bike next year if they open up the shop .

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Originally Posted by BLUETIT

Too help me with booking season tickets on the tinternet, the ticket office manager invited me down to talk/show me how to do it.

They attempted, 4 times to go through the booking process on my iPhone.
4 times without success, they had to use their computer to book the tickets

If they couldn’t use my iPhone, as experienced computer people, what chance would I, a total Luddite, stand

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You could phone or call in. As they've got as an option.

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Originally Posted by splott parker

Brilliant idea, take time (which the online aficionados say buying online saves you time) to go to the club shop, try the coat on, leave without said coat, go back home and order it online. It arrives seven days later and I’ve got f*cking soaked in the pissing down rain in those seven days because I haven’t got a bastard coat because I put it back on the hanger in the shop that I eventually bought it from.:hehe:

I’m going to start buying food this way, I’m desperate to shed a stone or two:hehe:

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It does save time. But if you want to try it on that's an obvious option.

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Originally Posted by Loramski

I did answer my own question but you edited it out of your reply. Bizarre.

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I’ve re-read the lengthy ramble I quoted from and can’t find any explanation as to why you bought your tickets in person at the ticket office. Apologies if such an explanation was contained in any of your other posts. I didn’t read them all. I just found it amusing that you were championing the online system when you didn’t bother to use it yourself.

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Originally Posted by dembethewarrior

You could phone or call in. As they've got as an option.

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Did you not read what I stated ?

THE TICKET OFFICE MANAGER INVITED ME IN !!!!!!

I initially refused, as I said “it would be hypocritical of me to use the tinternet, whilst I was advocating strongly, that the ticket office should be open”

But as I’ve got a great working relationship with the ticket office and it’s staff, I relented and gave it a go

Part of me (all actually), was over the moon, when it backfired and I was proved right

The ticket office is not open, because the club will not employ any staff. Your wonderful tinternet is doing people out of a job.

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Originally Posted by BLUETIT

Did you not read what I stated ?

THE TICKET OFFICE MANAGER INVITED ME IN !!!!!!

I initially refused, as I said “it would be hypocritical of me to use the tinternet, whilst I was advocating strongly, that the ticket office should be open”

But as I’ve got a great working relationship with the ticket office and it’s staff, I relented and gave it a go

Part of me (all actually), was over the moon, when it backfired and I was proved right

The ticket office is not open, because the club will not employ any staff. Your wonderful tinternet is doing people out of a job.

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Nail on head, the club have dispensed with the services of the employees who need a wage the most. As I’ve mentioned earlier it must be a kick in the nuts (or foo foo) when there’s wages of £12/14 thousand a week being bandied about for players who they were selling
tickets to us in order to watch. The commercial side of the club needs a right kick up the arse.

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Originally Posted by BLUETIT

Did you not read what I stated ?

THE TICKET OFFICE MANAGER INVITED ME IN !!!!!!

I initially refused, as I said “it would be hypocritical of me to use the tinternet, whilst I was advocating strongly, that the ticket office should be open”

But as I’ve got a great working relationship with the ticket office and it’s staff, I relented and gave it a go

Part of me (all actually), was over the moon, when it backfired and I was proved right

The ticket office is not open, because the club will not employ any staff. Your wonderful tinternet is doing people out of a job.

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Good for you on relenting :hehe:

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Originally Posted by The Lone Gunman

I’ve re-read the lengthy ramble I quoted from and can’t find any explanation as to why you bought your tickets in person at the ticket office. Apologies if such an explanation was contained in any of your other posts. I didn’t read them all. I just found it amusing that you were championing the online system when you didn’t bother to use it yourself.

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But if you wanted to know why I renewed in the ticket office then why didn't you just ask that? Instead, you took my reply to TOBW and went to the trouble of deleting every part of it apart from one line, which was a completely different question, and then asked me to answer that. Even though I already had. Bizarre, like I said.

Where was I 'championing the online system' by the way? I'm both amused and intrigued by that.

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Originally Posted by The Lone Gunman

I’ve re-read the lengthy ramble I quoted from and can’t find any explanation as to why you bought your tickets in person at the ticket office. Apologies if such an explanation was contained in any of your other posts. I didn’t read them all. I just found it amusing that you were championing the online system when you didn’t bother to use it yourself.

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You seem to be struggling with both elements of the question and answer format here so I'll help you out.

I haven't 'championed the online system' anywhere, I said I'd prefer the ticket office to be open more often. I always use it when I can but I accept that the majority of people would rather book online these days which is going to make ticket offices increasingly unviable, at sporting and other venues.

It's a simple case of supply and demand I'd have thought. If more people used the City's ticket office when it is open then they'd open it more. I went in and bought three season tickets the other week, I'm not sure what else I can do. It wasn't exactly heaving when I went in and I'm not aware of many posters having used it either, even the ones who've been 'championing' the ticket office in this thread.

I could rant and rave about the internet like other posters do but its not going to get it put back in its box. I'd rather not use it to book stuff myself but I do when I have to. I'm not going to lose sleep over it, like I said earlier.

I've no idea why this should make me a target for your derision, each to their own though. I know you're desperate to win arguments on here and will go to the nth degree of pedantry to do it but surely you don't need to make stuff up about people to try and win an argument in a thread like this? It's not amusing, it's embarrassing and slightly disturbing.

Just tried to buy my season ticket online on the day they were supposed to be going on sale again and was told I cannot do so until 10 o clock which seems a very human approach to something that is supposed to have been automated, but, that's okay, I can come back later. Bit surprised to see I didn't have the usual loyalty points which have enabled me to get an away shirt in the end of season sales in the past, but it looks like the pink one has sold out anyway as all that comes up when I click on "away kit" is the shorts and socks.

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Originally Posted by the other bob wilson

Just tried to buy my season ticket online on the day they were supposed to be going on sale again and was told I cannot do so until 10 o clock which seems a very human approach to something that is supposed to have been automated, but, that's okay, I can come back later. Bit surprised to see I didn't have the usual loyalty points which have enabled me to get an away shirt in the end of season sales in the past, but it looks like the pink one has sold out anyway as all that comes up when I click on "away kit" is the shorts and socks.

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TOBW, it's quite a turn on, imagining you dressed in nothing but pink socks.

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Originally Posted by Taunton Blue Genie

TOBW, it's quite a turn on, imagining you dressed in nothing but pink socks.

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Sorry to disappoint you but they’re black - or the ones on the website were anyway.

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Originally Posted by the other bob wilson

Sorry to disappoint you but they’re black - or the ones on the website were anyway.

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Even sexier.

Over 1000 season tickets sold in one day today apparently 👍

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Originally Posted by Lawnmower

Over 1000 season tickets sold in one day today apparently 👍

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GB 11 GAR. :thumbup:

My boy is gutted, i cant buy him and his mate season tickets unless i get one too, has it always been a thing that kids cant go on their own?

anyway round this issue?

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Originally Posted by cityhammer

My boy is gutted, i cant buy him and his mate season tickets unless i get one too, has it always been a thing that kids cant go on their own?

anyway round this issue?

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I got my first season ticket as spotty faced 13 year old, no adult required or needed. It was back in 1959 mind, so rules may have changed since with elf' & safety etc.

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Originally Posted by cityhammer

My boy is gutted, i cant buy him and his mate season tickets unless i get one too, has it always been a thing that kids cant go on their own?

anyway round this issue?

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The way I read the pricing was, under 16’s in the Canton stand was priced at £69, but if booked with an adult it was reduced to £49.

So to me, this indicates that an under 16 can buy on their own.

Ring them up

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Originally Posted by BLUETIT

The way I read the pricing was, under 16’s in the Canton stand was priced at £69, but if booked with an adult it was reduced to £49.

So to me, this indicates that an under 16 can buy on their own.

Ring them up

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Just checked their own terms and conditions, over 14 can enter stadium on their own, but it wont ket me purchase, guess im gonna have to go through the hassle of a phone call.

Over a thousand sold yesterday

https://www.instagram.com/p/Cd71wuAo...d=MDJmNzVkMjY=

Seems the club are getting better at this social media malarkey.

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Originally Posted by BLUETIT

The way I read the pricing was, under 16’s in the Canton stand was priced at £69, but if booked with an adult it was reduced to £49.

So to me, this indicates that an under 16 can buy on their own.

Ring them up

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You can only have 1 reduced price per adult as I understand it, so an U16 could still be accompanied.

All sorted now anyway, got through on phone very quickly and they were very helpful. Seems the issue was my son is 13 at the moment, so he couldn’t go to a game without an adult (the fact that he could be going with another adult not part of the purchase seems to have passed the club by) but he will be 14 by time season starts.

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Originally Posted by cityhammer

You can only have 1 reduced price per adult as I understand it, so an U16 could still be accompanied.

All sorted now anyway, got through on phone very quickly and they were very helpful. Seems the issue was my son is 13 at the moment, so he couldn’t go to a game without an adult (the fact that he could be going with another adult not part of the purchase seems to have passed the club by) but he will be 14 by time season starts.

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I suppose form their pov they need to insure he actually does have an adult to attend with?

Just re read post :thumbup:

Purchased my season ticket when they became available. Emailed the ticket office asked what date I could change seat, had a response next day. Phoned ticket office yesterday spoke to a very helpful chap who sorted it in minutes.

For anyone who's still thinking about buying a season ticket, the early bird discount ends in a couple of days. The standard pricing system comes in at 17.00 on Wednesday afternoon.