This is going to ruffle some feathers.
https://www.cardiffcityfc.co.uk/news...ket-purchasers
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This is going to ruffle some feathers.
https://www.cardiffcityfc.co.uk/news...ket-purchasers
https://www.cardiffcityfc.co.uk/news...ket-purchasers
From Monday 15th June at 2pm, supporters have the choice of receiving a Ticket Office credit or donating the amount to the club’s Academy (with associated benefits), in lieu of a refund. See below for further detail.
To take advantage of the following options, all supporters will need to log in to or create their Bluebirds Club Account. For assistance in doing, so CLICK HERE.
Options for 2019/20 ST Holders & Corporate ST Holders
Option 1: Academy donation
The value of your pro-rata refund will be donated directly to the Cardiff City Academy.
You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV.*
Click here from Monday 15th June at 2pm to claim.
Option 2: Ticket Office credit for 2020/21
The value of your pro-rata refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters.
You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets.
You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV.*
You will be entered into a competition, with 10 fans winning our 2020/21 home shirt and VIP hospitality for you and a guest, upon Cardiff City Stadium’s reopening for supporters.
Click here from Monday 15th June at 2pm to claim.
Should you instead opt for a cash refund, you will receive a pro-rata cash refund and will forego your status as a Season Ticket Holder, along with associated benefits. You can do so from Monday 15th June at 2pm, here.
Options for 2019/20 Match Ticket & Matchday Hospitality purchasers
Option 1: Academy donation
The value of your refund will be donated directly to the Cardiff City Academy.
Click here from Monday 15th June at 2pm to claim.
Option 2: Ticket Office credit for 2020/21
The value of your refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters.
You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets.
Click here from Monday 15th June at 2pm to claim.
You may also request a refund at the above time by clicking here.
T&Cs apply. All Season Ticket Holders and matchday ticket holders must respond by 30th June 2020 (5pm) in order to be eligible for the above options. From 1st July 2020, those who have not taken advantage of these options will automatically be issued with Option 1 of their associated purchase.
For general ticketing queries, please email tickets@cardiffcityfc.co.uk. For Corporate or hospitality queries, email commercial@cardiffcityfc.co.uk.
* Please allow up to 48 hours for receipt of your unique streaming code by email. Supporters are requested to ensure that their information is fully up to date and that their junk filter allows incoming @cardiffcityfc.co.uk emails in order to receive their codes promptly. For any technical issues regarding streaming, please email cardifftvsupport@streamamg.com. Season Ticket holders taking advantage of options 1 and 2 will have access to all nine remaining Championship fixtures. Those purchasing individual streams for games (outside of these offers) will be limited to games that have not been taken by the host broadcaster, Sky or international broadcasters.
Shouldn't you get entered into the competition if you choose option 1 - the donation to the academy? Bit odd.
I wasn't expecting both access to watch the games and a credit for 20/21.
"Should you instead opt for a cash refund, you will receive a pro-rata cash refund and will forego your status as a Season Ticket Holder, along with associated benefits. You can do so from Monday 15th June at 2pm, here."
Maybe I'm missing something obvious, but what does the section above in bold/itallics getting at?
If you take option 3 which is a cash refund you won't be able to watch the remaining games is my reading of it
I will donate mine to academy as its a good for the future , it should be shown on the balance sheet for the season for this who doubt the club morals .
Up the City
I presumed the competition thing was for both options one and two
Personally think the club have given options for everyone to be happy there, will be going for option 2 myself
Does anyone believe the first option and that the donated money would actually go towards the academy? :hehe:[/QUOTE]
At first glance, I thought it was suggesting that by taking a cash refund, you give up your status/right to be a season ticket holder :facepalm:
Why will it ruffle anyones feathers ? We are being given the right to watch all City's remaining games free, including aways, whilst either donating the cost of the remaining home games to the club/academy or having the same money credited against next seasons season ticket or match tickets. Good deal if you ask me and the only thing everyone needs to do is ensure the club has an up to date e-mail address against their name, so that the access code for the games can be sent. I also read it as that anyone who wants a cash refund will be treated as if they are not renewing and will no longer be a season ticket holder, so wont get the game access or any other season ticket benefits and their seat will be released for general sale when this season ends. This appears fair as well. The best thing for the club would obviously be if everyone donated the remaining balance back to them (whether the academy actually gets it or not) as the other option will affect next seasons revenues at a time when the club is already under severe financial strain. I will be happy to do this, as I have already watched 18 home games and will be able to watch the remainder on tv plus the extra aways, so will be prepared to renew at full price whenever they are released for next season. Appreciate that other people will look at it differently but there doesn't appear to be much to complain about.
Well done Cardiff, very sensible offerings.
Although I think the competition should be be for option 1 and not option 2, as that is most selfless option ?
Donate is the only option. We need to still have a club when this is all over.
So, I decided to check my account details were all ok after having the refund options email. Clicked the link on the email, put my email and password in (100% the right email address). What comes back...."Email not recognised" So, the club sends an email and a few minutes later it tells me that the email address they've just sent an email to isn't recognised! After waiting, tried again and logged in no problem. Given my advancing years I'm now trying to remember what the options were!
There's an option for a cash refund on season tickets.
"Should you instead opt for a cash refund, you will receive a pro-rata cash refund and will forego your status as a Season Ticket Holder, along with associated benefits. You can do so from Monday 15th June at 2pm"
They could/should have put it under an 'Option 3'.
You should be able to request the cash refund and then watch the games on your iFollow subscription.
True fans coming out of the woodwork. Grabbing refunds. What happened to Cardiff till I die.
f**k me I don't believe it. Rats leaving a sinking ship.
Tan reckons he's putting in 3 million a month. Why should he if fans are withdrawing there support
Makes me want to puke
Where's the give the refund to the NHS to add to the Citycash we gave option?
Option one for me, even though, as others have said, it seems anyone doing that is effectively being penalised when it comes to the draw for shirts and free hospitality - I think this needs a "clarification" from the club.
It is Tan's responsibility, he bought the club.
You are going down the emotive route, probably "looking for bites", but I wonder how many of those getting refunds are doing so because they really need the money due to their jobs being lost, being put on furlough and so on.
Only in football will the customer be told they lose rights simply for asking money back on a product that cannot be supplied.
Imagine if the holiday companies came out with a
"Option 1 - Donate the money to the staff who we have had to lay off
Option 2 - Use the money towards your next holiday, but we will tell you the price later. You will get entered into a draw to get an upgrade to Super Economy"
The club are using emotion to sway people to keeping their money at the club (either through a donation, or towards committing when the doors open), people can choose whichever option they want but the reality is the fans are being asked to subsidise the club. Some members of staff have lost 20% of their wages over the last 3 months, and are likely to lose their jobs when the furlough scheme ends.
The question i have is, how much money is currently invested into the academy by the club. Is that money in jeopardy of being cut back, if so by how much? If it is significant, then how many fans need to donate to make up the shortfall? If it is not in jeopardy, then how will the extra money be used by the academy to actual produce a first team player? I am not sure that the academy's lack of quality is even down to finances.
If fans are being asked to defer the money and pay towards the next season ticket, then why can't the club indicate how much a full season ticket would cost for next season? The price can drop pro-rata until the gates open.
I appreciate the club is finding things difficult, but so are the companies who are employing us. Football clubs (not just ours) have the emotion element to eke more money from fans, but if they are asking fans for more money, then fans are entitled to ask for more details.