-
A question about improving support
I was asked this question on another message board and I thought I would share here in the hope some ideas might develop.
whilst the home support is steady , following the recent liaison , what’s been suggested in respect of improving home support ( considering it’s no longer just about finances ).
Also the same question in respect of away support which has gone down significantly?
There was a meeting with Mehmet Dalman and the head of departments ahead of the game Saturday about this very subject and I am waiting to hear ,the outcome but they are looking at this seriously, I would imagine some deals would be on offer to encourage fans but no doubt the club will then get feedback or complaints from Season ticket holders.
Its not easy unless we are winning every game and at top of league or in the Premier league. So what can we do? The CCSC suggested that we open the club more on non matchdays, make sure the shop is open, maybe later until 8 pm when fans are home from work. Maybe open a cafe that fans can visit at the stadium, get the Museum finished and open, generally make the stadium more accessible to visitors /fans on non match days.
I think we have the pricing right at our ground but please reply with any ideas you have that might increase home attendances.
As for away we really have had it tough in the first 5 games. Ipswich, Leeds, Sunderland Middlesboro , Blackburn , only Leicester and Birmingham have been less than 4 hours away...I am sure our away support will pick up , its very expensive to do an away game and fair play to those that do attend, some never miss a game.
-
Re: A question about improving support
If it's not so much about finances, then kids for a quid normally goes down quite well? or st holders can introduce someone for a cheap ticket etc.
But try and make sure it coincides with a day city are playing well so they come back :hehe:
-
Re: A question about improving support
Maybe if the club allowed all the independent travel organisations to advertise their services in the match day program, we may pick up a few bookings !
Not all fans know we exist
FOC of course :hehe:
-
Re: A question about improving support
I agree that the ticket pricing strategy seems to be about right which leaves two things that the club need to address.
Firstly, the cost of refreshment purchases at the ground. The pricing is not only an annoyance for regular fans but for the more occasional visitor becomes a significant obstacle to attendance unless making other arrangements.
Secondly, the transport infrastructure around the stadium is a major issue. We finally have a shuttle service back from the centre of Cardiff but so much more could be done. The clubs should take a look at what other clubs do in terms of these arrangements and simply ask themselves what the more occasional fan may need to do to get to the game. For example, many clubs have park and ride services (some are even free) and even liaise with local bus companies to provide specific matchday services to their stadiums.
A good example is provided at Reading. A shuttle service from the railway station, TWO park and ride services and a number of matchday services from the other towns in the area, e.g. Bracknell and Farnborough.
-
Re: A question about improving support
I never understand why more isn't done in the local community, schools in particular.
Could run some after school sessions, get comp tickets out, vouchers for discounted tickets whatever.
This all costs money but a fraction of the cost of the number one thing to improve attendances....results and sustained "success", challenging for promotion or staying in the premier league. We have seen how our crowd swells during such times and how quickly it fades afterwards.
-
Re: A question about improving support
Would be useful for the club to do some research on how often supporters attend home games and why. If it is financial they could then plan offers that would attract more fans (trying not to just lose money by making it cheaper for fans who'd be going anyway).
Eg go to 5 games and get the next one free?
-
Re: A question about improving support
Quote:
Originally Posted by
Trigger
I never understand why more isn't done in the local community, schools in particular.
Could run some after school sessions, get comp tickets out, vouchers for discounted tickets whatever.
This all costs money but a fraction of the cost of the number one thing to improve attendances....results and sustained "success", challenging for promotion or staying in the premier league. We have seen how our crowd swells during such times and how quickly it fades afterwards.
Bristol City used to offer a package to local schools and clubs where the kids could have an hour long coaching session near the stadium with a Bristol City academy coach then go to the match. Cost about £5 per kid and £10 for parents I think. Don't know if they still do it.
Anything we can do to get kids supporting their local team has got to be good.
-
Re: A question about improving support
I remember Accrington giving a shirt to all kids of a certain age to encourage support, possibly a match ticket as well? Could the club do something similar? A fair chunk of football support comes from a family member/friend dragging someone along, proactively targeting fans could maybe help (especially in a city like Cardiff)
There's also a large student population, could we offer tickets through the students union for instance? Cardiff Uni alone has about 30,000 students. From memory a fair bit of Cardiff Uni's marketing is about how special Cardiff/Wales is, could tie in with that
-
Re: A question about improving support
Pricing is very fair although it should be a blanket price for games, not sure why they bother putting teams in different categories. Just make the starting point for every home game £20.
The ideas mentioned about keeping the club shop open longer on a weeknight etc are , no offence , not going to make any difference. Nor will having better food, it doesn't change anything.
Only three things entices people to the football
- Decent priced tickets (club doing ok on this subject to the above point)
- A winning team playing good football (beyond anyone's control bar Mr Bulut)
- Good atmosphere
The final point is the big sticking point, the atmosphere is awful at the moment and only getting worse, the ground is virtually half empty every game, the acoustics in the ground are awful so you can't even hear the away fans and vice versa. Nothing for each other to feed off apart from a block in the Ninian. It means most people who go on a temporary basis are bored stiff watching the game in a half empty stadium in virtual silence for 90% of the time.
Several friends have come to games over the past few years and virtually all of them have a laugh at how dull the experience is. I don't blame them.
Away games wise - we will always have a hardcore that go regularly but cost of living will hit the ones who are 50/50 or go a few games a season. It it at least 60£ to go to an away game for most people these days before you leave your house
-
Re: A question about improving support
Thanks for the replies, appreciated.
-
Re: A question about improving support
Quote:
Originally Posted by
City123
I remember Accrington giving a shirt to all kids of a certain age to encourage support, possibly a match ticket as well? Could the club do something similar? A fair chunk of football support comes from a family member/friend dragging someone along, proactively targeting fans could maybe help (especially in a city like Cardiff)
There's also a large student population, could we offer tickets through the students union for instance? Cardiff Uni alone has about 30,000 students. From memory a fair bit of Cardiff Uni's marketing is about how special Cardiff/Wales is, could tie in with that
I wonder if there is a Cardiff Uni Bluebirds supporters group?
Shame that freshers week has just gone, as it would be an excellent opportunity to engage with new students who might want to watch football during their time here.
Had something similar when I studied in Norwich years ago, and spent many an afternoon at Carrow Rd.
-
Re: A question about improving support
Quote:
Originally Posted by
The Bloop
I wonder if there is a Cardiff Uni Bluebirds supporters group?
Shame that freshers week has just gone, as it would be an excellent opportunity to engage with new students who might want to watch football during their time here.
Had something similar when I studied in Norwich years ago, and spent many an afternoon at Carrow Rd.
I had a row of Cardiff Uni students next to me for the Jacks game, not sure if they were uni or met ? ? ?
-
Re: A question about improving support
Quote:
Originally Posted by
City123
I remember Accrington giving a shirt to all kids of a certain age to encourage support, possibly a match ticket as well? Could the club do something similar? A fair chunk of football support comes from a family member/friend dragging someone along, proactively targeting fans could maybe help (especially in a city like Cardiff)
Would be interesting to know what other clubs in the UK and abroad do so we can copy the best ideas. Could be a research project for someone doing one of the club's sports management degrees?
-
Re: A question about improving support
Some German clubs include the cost of public transport to and from the ground in the ticket price.
Doing that might help get a few more people in.
Wasn't there a scheme a few years back where you could buy four or six tickets for different matches at a time for a discount?
Another option would be discounts on bulk (4+) buys for one match so a group of people can come together.
-
Re: A question about improving support
Like the rugby , football in South Wales is a big event thing and always has been
Cardiff City have a huge population to draw on but a lot of them simply are not interested in turning up regularly
We got big crowds v Leeds in the fa Cup but after beating them the next home game saw ninian Park half empty again
It's always been the same
It's quite embarrassing really
I think the stadium is too big , nearly 20000 Saturday wouldn't have been bad in a 25000 seater ground
Nothing wrong with the prices I just think south wales sports fans talk the talk but that's about it
-
Re: A question about improving support
Quote:
Originally Posted by
RichardM
Some German clubs include the cost of public transport to and from the ground in the ticket price.
Doing that might help get a few more people in.
Wasn't there a scheme a few years back where you could buy four or six tickets for different matches at a time for a discount?
Another option would be discounts on bulk (4+) buys for one match so a group of people can come together.
I'd love the first point so much, cost's me £17.50 a return train ticket
-
Re: A question about improving support
Quote:
Originally Posted by
TheBirchgrovePub
Pricing is very fair although it should be a blanket price for games, not sure why they bother putting teams in different categories. Just make the starting point for every home game £20.
The ideas mentioned about keeping the club shop open longer on a weeknight etc are , no offence , not going to make any difference. Nor will having better food, it doesn't change anything.
Only three things entices people to the football
- Decent priced tickets (club doing ok on this subject to the above point)
- A winning team playing good football (beyond anyone's control bar Mr Bulut)
- Good atmosphere
The final point is the big sticking point, the atmosphere is awful at the moment and only getting worse, the ground is virtually half empty every game, the acoustics in the ground are awful so you can't even hear the away fans and vice versa. Nothing for each other to feed off apart from a block in the Ninian. It means most people who go on a temporary basis are bored stiff watching the game in a half empty stadium in virtual silence for 90% of the time.
Several friends have come to games over the past few years and virtually all of them have a laugh at how dull the experience is. I don't blame them.
Away games wise - we will always have a hardcore that go regularly but cost of living will hit the ones who are 50/50 or go a few games a season. It it at least 60£ to go to an away game for most people these days before you leave your house
I agree completely
People are not going to turn up to watch Cardiff City because the hot dogs are cheap
Winning team , fair ticket price , good day out
All teams see a drop off in crowds depending on form but teams like Leeds , Wednesday, Norwich have bigger fan bases than us so ours drops away quickly , we don't have a big hardcore loyal support
Trying to get a few hundred students interested is a complete waste of time , they will turn up if they are interested in football and its fair priced , and it is
Anything else is just messing about and won't make any difference , it's pointless
The atmosphere can be fantastic but is generally poor and if the ground restrictions can be changed around that would help but the police are unlikely to agree
-
Re: A question about improving support
Away membership needs looking at - I’m all for having a photo ID and a membership card but £30 every season maybe good value if you go on the busses every week but I would do maybe 6/7 aways a season and I stopped going.
-
Re: A question about improving support
It all comes down to cost of tickets in my opinion, yes I think ours are reasonable compared to other clubs but seemingly people still think it’s a lot, it’s an expensive day out.
Travel could be more issue.
A lot also stems from frustration with the club, how often do you hear “same old city”. Hopefully we turn a corner now with Bulut and some professionalism back.
I don’t see how food or drink prices are an issue, maybe because I’ve probably bought a hand full of items ever since it one, generally I can survive without food or drink for a couple of hours. Although a warm team on those very cold nights help.
-
Re: A question about improving support
I think the hardcore who follow us away are fantastic
Those days are not for me now but I do think our numbers seem to be low ?
If cost , poor transport , covid etc are a reason then why are a lot of teams in the Championship taking large followings away from home and we are not ?
300 at Sunderland?
250 at Middlesborough ?
That's not like Cardiff City
Carlisle United took 4500 to Bolton at the weekend , in league one
-
Re: A question about improving support
Quote:
Originally Posted by
SLUDGE FACTORY
I think the hardcore who follow us away are fantastic
Those days are not for me now but I do think our numbers seem to be low ?
If cost , poor transport , covid etc are a reason then why are a lot of teams in the Championship taking large followings away from home and we are not ?
300 at Sunderland?
250 at Middlesborough ?
That's not like Cardiff City
Carlisle United took 4500 to Bolton at the weekend , in league one
It’s not to say people can’t afford it, let’s be honest a big cup game and we would sell out, I just think people at the moment are being careful with money (well I am) and picking and choosing what they want to spend money on, what’s value, what gives the most enjoyment etc. I don’t think I could afford an away game these days.
-
Re: A question about improving support
Kids for a quid , student deals , cheap burgers
It's messing about really
In terms of prices to watch us you could let people in for free and they wouldn't turn up , especially if Man United are playing on TV
Of course if we get a decent team then the gates would increase and these sort of fans would complain they couldn't get a seat with a decent view for the 2 or 3 games a season they can be bothered to come
I think concentrating on continuing to offer regular fans decent prices to watch city is the key , the club can hit the occasional fan with incentives when the time is right
-
Re: A question about improving support
Quote:
Originally Posted by
SLUDGE FACTORY
I think the hardcore who follow us away are fantastic
Those days are not for me now but I do think our numbers seem to be low ?
If cost , poor transport , covid etc are a reason then why are a lot of teams in the Championship taking large followings away from home and we are not ?
300 at Sunderland?
250 at Middlesborough ?
That's not like Cardiff City
Carlisle United took 4500 to Bolton at the weekend , in league one
Cardiff to Sunderland 308 miles
Cardiff to Middlesbrough 284 miles
Carlisle to Bolton 110 miles
-
Re: A question about improving support
Quote:
Originally Posted by
2b2bdoo
It’s not to say people can’t afford it, let’s be honest a big cup game and we would sell out, I just think people at the moment are being careful with money (well I am) and picking and choosing what they want to spend money on, what’s value, what gives the most enjoyment etc. I don’t think I could afford an away game these days.
Why can clubs from other less well off areas attend games, home and away in bigger numbers than us ?
It's tough for a lot of fans at lots of clubs
I thought bulut would kick the inertia a bit but it's still there
-
Re: A question about improving support
Quote:
Originally Posted by
BLUETIT
Cardiff to Sunderland 308 miles
Cardiff to Middlesbrough 284 miles
Carlisle to Bolton 110 miles
You can't argue that the support at Sunderland and Middlesbrough was poor , it looked terrible
Those that went were great fans but simply not enough
Swansea took 1000 to Millwall 2 weeks back despite being hopeless
Somethings not right
-
Re: A question about improving support
Quote:
Originally Posted by
SLUDGE FACTORY
Why can clubs from other less well off areas attend games, home and away in bigger numbers than us ?
It's tough for a lot of fans at lots of clubs
I thought bulut would kick the inertia a bit but it's still there
I don’t know, maybe we just don’t have the hard core following anymore. Maybe our fans have been to most these grounds several times now and don’t want to go again. I don’t think there are many I haven’t done in the championship now, I think just Preston and Rotherham. Who knows.
Trip to Millwall not really the same as boro or Sunderland is it.
I think this is more about home attendance tho.
-
Re: A question about improving support
Quote:
Originally Posted by
2b2bdoo
I don’t know, maybe we just don’t have the hard core following anymore. Maybe our fans have been to most these grounds several times now and don’t want to go again. I don’t think there are many I haven’t done in the championship now, I think just Preston and Rotherham. Who knows.
Trip to Millwall not really the same as boro or Sunderland is it.
I think this is more about home attendance tho.
Well that arguement can be made by lots of clubs fans , it's not particular to us
We will be very lucky to take 1000 to Millwall
Swansea City took more fans to Sunderland last season than we did
Our home and away support is not what it should be and that's the point of the thread
-
Re: A question about improving support
Quote:
Originally Posted by
SLUDGE FACTORY
Our home and away support is not what it should be and that's the point of the thread
Do you have any constructive ideas for how attendances could be improved?
-
Re: A question about improving support
Quote:
Originally Posted by
RichardM
Do you have any constructive ideas for how attendances could be improved?
Well there aren't any really apart from those mentioned
Maybe a change around of the family stand to improve the atmosphere
Apart from the team higher in the table and realistic prices .....we can't be certain of the first but we already have the second .....can you think of any ?
-
Re: A question about improving support
Our family stand is very sparsely populated. We need to get the kids early so they become fans for life. We should also be targeting under represented groups to grow our fan base.
Whatever happened to the community area where community groups used to get discounted/free tickets?
As others have mentioned a discount after buying x number of matches may help. I also don't get the dynamic pricing, I think QPR were in the top tier this season despite being near certs for relegation.
Finally, I know some have said pricing is fair but is it really when compared to competing forms of entertainment? For match day pricing £20s plenty as it isn't about finances with the bulk of club incoming coming from other sources and they should also do away with the extra pricing charges when buying digital tickets.
-
Re: A question about improving support
Quote:
Originally Posted by
SLUDGE FACTORY
Well there aren't any really apart from those mentioned
Maybe a change around of the family stand to improve the atmosphere
Apart from the team higher in the table and realistic prices .....we can't be certain of the first but we already have the second .....can you think of any ?
I made some suggestions in an earlier post
-
Re: A question about improving support
Quote:
Originally Posted by
Undercoverinwurzelland
Bristol City used to offer a package to local schools and clubs where the kids could have an hour long coaching session near the stadium with a Bristol City academy coach then go to the match. Cost about £5 per kid and £10 for parents I think. Don't know if they still do it.
Anything we can do to get kids supporting their local team has got to be good.
This would be great.
Getting local kids supporting City is the way forward long term.
-
Re: A question about improving support
Quote:
Originally Posted by
PontBlue
Our family stand is very sparsely populated. We need to get the kids early so they become fans for life. We should also be targeting under represented groups to grow our fan base.
Whatever happened to the community area where community groups used to get discounted/free tickets?
As others have mentioned a discount after buying x number of matches may help. I also don't get the dynamic pricing, I think QPR were in the top tier this season despite being near certs for relegation.
Finally, I know some have said pricing is fair but is it really when compared to competing forms of entertainment? For match day pricing £20s plenty as it isn't about finances with the bulk of club incoming coming from other sources and they should also do away with the extra pricing charges when buying digital tickets.
The Community Group many years ago tried to work with the local communities through the trust to increase local people attending games
But as is typical with these sort of ideas some fans moaned we were favouring minority groups which was complete nonsense however it was such a pain in the arse that the volunteers thought they couldn't be dealing with the hassle of people moaning and whingeing
If the club offered cheaper tickets somebody would moan , it's what some people do instead of actually doing something
I think the club is spot on with ticket prices , we seem to be settling on around 18000 home fans on average and unless we are pushing the top two that's going to be the way it is
Maybe tinkering around with student deals , free transport , better food , free beer etc etc may help but not much
-
Re: A question about improving support
Quote:
Originally Posted by
RichardM
I made some suggestions in an earlier post
Sorry I didn't read them
-
Re: A question about improving support
Quote:
Originally Posted by
corky
I was asked this question on another message board and I thought I would share here in the hope some ideas might develop.
whilst the home support is steady , following the recent liaison , what’s been suggested in respect of improving home support ( considering it’s no longer just about finances ).
Also the same question in respect of away support which has gone down significantly?
There was a meeting with Mehmet Dalman and the head of departments ahead of the game Saturday about this very subject and I am waiting to hear ,the outcome but they are looking at this seriously, I would imagine some deals would be on offer to encourage fans but no doubt the club will then get feedback or complaints from Season ticket holders.
Its not easy unless we are winning every game and at top of league or in the Premier league. So what can we do? The CCSC suggested that we open the club more on non matchdays, make sure the shop is open, maybe later until 8 pm when fans are home from work. Maybe open a cafe that fans can visit at the stadium, get the Museum finished and open, generally make the stadium more accessible to visitors /fans on non match days.
I think we have the pricing right at our ground but please reply with any ideas you have that might increase home attendances.
As for away we really have had it tough in the first 5 games. Ipswich, Leeds, Sunderland Middlesboro , Blackburn , only Leicester and Birmingham have been less than 4 hours away...I am sure our away support will pick up , its very expensive to do an away game and fair play to those that do attend, some never miss a game.
If you remember Corky , some years ago when you were involved the Trust invited 9with the club`s consent and support) groups of local communities to attend games by giving them a relatively small number of free tickets to attend under the supervision of their community leaders. At the time it was to demonstrate to them that the club was not the racist, nasty experience that they had been led to believe it was. As a result a small number of them returned as regular fans.
Worth repeating now to fill some of the empty spaces in the Family Stand?
Keith
-
Re: A question about improving support
Quote:
Originally Posted by
RichardM
Some German clubs include the cost of public transport to and from the ground in the ticket price.
Doing that might help get a few more people in.
Wasn't there a scheme a few years back where you could buy four or six tickets for different matches at a time for a discount?
Another option would be discounts on bulk (4+) buys for one match so a group of people can come together.
Sorry just read this
I think ticket and bus deals might help some but we have laid on buses before
-
Re: A question about improving support
Quote:
Originally Posted by
SLUDGE FACTORY
Well that arguement can be made by lots of clubs fans , it's not particular to us
We will be very lucky to take 1000 to Millwall
Swansea City took more fans to Sunderland last season than we did
Our home and away support is not what it should be and that's the point of the thread
We have had all of our biggest trips of the season in the space of a few months. We nearly took 1000 to Ipswich. That's bloody impressive.
-
Re: A question about improving support
Quote:
Originally Posted by
SLUDGE FACTORY
The Community Group many years ago tried to work with the local communities through the trust to increase local people attending games
But as is typical with these sort of ideas some fans moaned we were favouring minority groups which was complete nonsense however it was such a pain in the arse that the volunteers thought they couldn't be dealing with the hassle of people moaning and whingeing
If the club offered cheaper tickets somebody would moan , it's what some people do instead of actually doing something
I think the club is spot on with ticket prices , we seem to be settling on around 18000 home fans on average and unless we are pushing the top two that's going to be the way it is
Maybe tinkering around with student deals , free transport , better food , free beer etc etc may help but not much
Sorry Paul, didn`t see this before posting a similar response
Keith
-
Re: A question about improving support
Quote:
Originally Posted by
2b2bdoo
It all comes down to cost of tickets in my opinion, yes I think ours are reasonable compared to other clubs but seemingly people still think it’s a lot, it’s an expensive day out.
Travel could be more issue.
I’d echo the travel issue. Took the train from Bridgend on Saturday with my 10 yr old boy. The walk up from central station not great so after the match thought we’d catch a train back to Central from Ninian station - jam packed and couldn’t get on it. Had to walk back in the dark which didn’t bother me but my boy wasn’t happy. Got to Central station, got on train and there was a problem with the doors - stuck on there for 25 minutes, boiling hot, no air conditioning, toe to toe. Got into Bridgend and missed our last bus (yes, last bus 6:30pm!). Got a £10 taxi and got home 3 hours after final whistle, just 20 miles down the road from CCS.
Now there’s a whole separate thread needed for the abysmal state of our public transport, but if that’s my experience (and more importantly my 10 yr old’s experience), how are we going to make ‘the day’ more attractive if you have to spend almost 4 hours travelling 20 miles each way? There used to be a Zeelo coach service from Bridgend direct to CCS before Covid, not sure what happened to that.
-
Re: A question about improving support
Quote:
Originally Posted by
Ninian1962
Sorry Paul, didn`t see this before posting a similar response
Keith
No worries
This is not say a community group type initiative might not bring rewards of new fans this time ?
It's worth considering