20/21 season tickets - the current situation.

The Trust has just sent out an e-mail to members as follows;-

"20/21 season tickets - the current situation.

As members will recall we raised the issue of the way season tickets were being sold without any formal consultation with supporter groups.

The club said at the time of the ticket launch in July that they would not offer season ticket holders any price reduction or cash refund in the event of matches being played behind closed doors.

We thought this was wrong and the Football Supporters’ Federation agreed and also strongly criticised the actions of Cardiff City management.

However, we’re pleased to say that Nic Heslop, Head of Commercial, has this week written to supporters to say: “We are now delighted to confirm that the EFL have granted the club the ability to issue a streaming pass to every season ticket holder at the value of £10 including VAT per game.

“The club will then combine the streaming pass along with the difference in ticket price paid to make a pro-rata credit to compensate for any games that season ticket holders are unable to attend. Credits will then be held on each season ticket holders’ account to use towards the 21-22 season ticket.”

While the club is not offering immediate pro-rata refunds– unlike some clubs like our rivals at Bristol City – the club has gone some way to recognising the concerns of supporters.

The Trust has been in contact with the club and anticipate that communication and consultation with fans’ groups will return to the good levels experienced prior to the season ticket announcement issue.

Keith Morgan

Trust Chair"

Has this week ‘written to supporters’. Which ones?

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Originally Posted by Dave Blue

Has this week ‘written to supporters’. Which ones?

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You'd think it would be season ticket holders but I haven't had anything from the club.

"we’re pleased to say that Nic Heslop, Head of Commercial, has this week written to supporters to say: “We are now delighted to confirm that the EFL have granted the club the ability to issue a streaming pass to every season ticket holder at the value of £10 including VAT per game.

“The club will then combine the streaming pass along with the difference in ticket price paid to make a pro-rata credit to compensate for any games that season ticket holders are unable to attend. Credits will then be held on each season ticket holders’ account to use towards the 21-22 season ticket.”"

Can someone please explain in plain English what this means!

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Originally Posted by Gofer Blue

"we’re pleased to say that Nic Heslop, Head of Commercial, has this week written to supporters to say: “We are now delighted to confirm that the EFL have granted the club the ability to issue a streaming pass to every season ticket holder at the value of £10 including VAT per game.

“The club will then combine the streaming pass along with the difference in ticket price paid to make a pro-rata credit to compensate for any games that season ticket holders are unable to attend. Credits will then be held on each season ticket holders’ account to use towards the 21-22 season ticket.”"

Can someone please explain in plain English what this means!

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I think it means that if your season ticket works out to £17 a game, for any games played behind closed doors they'll take ten pounds for you to view it online and give you £7 credit towards next year's season ticket

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Originally Posted by Gofer Blue

"we’re pleased to say that Nic Heslop, Head of Commercial, has this week written to supporters to say: “We are now delighted to confirm that the EFL have granted the club the ability to issue a streaming pass to every season ticket holder at the value of £10 including VAT per game.

“The club will then combine the streaming pass along with the difference in ticket price paid to make a pro-rata credit to compensate for any games that season ticket holders are unable to attend. Credits will then be held on each season ticket holders’ account to use towards the 21-22 season ticket.”"

Can someone please explain in plain English what this means!

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Suppose you paid £X for your season ticket.

The price per game is £X/23.

For every game played behind closed doors or with a reduced stadium capacity that you are unable to attend, you will receive a credit of £(X/23 - 10) towards your 2021/22 season ticket.

This seems fair enough to me.

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Originally Posted by RichardM

I think it means that if your season ticket works out to £17 a game, for any games played behind closed doors they'll take ten pounds for you to view it online and give you £7 credit towards next year's season ticket

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OK, that I can understand! Thanks.

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Originally Posted by LeningradCowboy

Suppose you paid £X for your season ticket.

The price per game is £X/23.

For every game played behind closed doors or with a reduced stadium capacity that you are unable to attend, you will receive a credit of £(X/23 - 10) towards your 2021/22 season ticket.

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And the £10 taken off enables you to watch the game via Internet?

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Originally Posted by Gofer Blue

And the £10 taken off enables you to watch the game via Internet?

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Yes, that's how I interpreted it

Just a quick point that I do not understand from reading the statement above. I thought that season ticket holders would have a free pass for games to watch online. Now season ticket holders are being charged £10 per game? Or am I reading the statement incorrectly.
I think the way that Bristol City have handled it is the way that our club should too really.

https://www.walesonline.co.uk/sport/...icket-18883526

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Originally Posted by city1927

Just a quick point that I do not understand from reading the statement above. I thought that season ticket holders would have a free pass for games to watch online. Now season ticket holders are being charged £10 per game? Or am I reading the statement incorrectly.
I think the way that Bristol City have handled it is the way that our club should too really.

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That was for post lockdown though, I don't think any such promises have been made this season? Or have they? It was a while ago they came out

Received my letter yesterday. Not sure there is great value in the online viewing at £10 a go but at least it is now worthwhile considering renewing.

https://www.cardiffcityfc.co.uk/news...sale-wednesday

anybody know about concessions tickets and what will we be charged.

With last year’s credit, a Canton ST works out at £9 per match. Does this mean we actually owe the club £1 a game???

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Originally Posted by delmbox

That was for post lockdown though, I don't think any such promises have been made this season? Or have they? It was a while ago they came out

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https://www.cardiffcityfc.co.uk/tickets/seasontickets

It says off the above link regarding streaming:-
"Streaming

In the event that any home fixtures included as part of your Season Ticket are played behind closed doors, or with a reduced capacity (that affects your purchase) during the 2020/21 season as a consequence of the COVID-19 pandemic, it will be our intention (subject to governing body permissions) that you will be provided, free of any charge, a streaming voucher to view the fixture.

Whilst we appreciate that not all supporters may wish (or be able to make use of) streaming services, there will be no price reduction or cash refund to a season ticket available in the event a fixture must be played behind closed doors."

So I am now confused they are now charging for something that they offered for free? Is that correct?

I am really confused

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Originally Posted by city1927

https://www.cardiffcityfc.co.uk/tickets/seasontickets

It says off the above link regarding streaming:-
"Streaming

In the event that any home fixtures included as part of your Season Ticket are played behind closed doors, or with a reduced capacity (that affects your purchase) during the 2020/21 season as a consequence of the COVID-19 pandemic, it will be our intention (subject to governing body permissions) that you will be provided, free of any charge, a streaming voucher to view the fixture.

Whilst we appreciate that not all supporters may wish (or be able to make use of) streaming services, there will be no price reduction or cash refund to a season ticket available in the event a fixture must be played behind closed doors."

So I am now confused they are now charging for something that they offered for free? Is that correct?

I am really confused

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If you were not a season ticket holder and wanted to watch a home match that was being played behind closed doors, you'd have to pay a tenner to watch a stream. My understanding is that, as a season ticket holder, you don't have to pay that because you've already done so when you paid for your ticket - assuming, I'm right, I agree that the use of the word "free" is a little confusing.

What if we have a home game on sky sports behind closed doors, will the club still charge for that fixture as I think most people if have choice of sky or club stream will choose sky.

Someone on the other board made a good point, what about season ticket holders in same household , they'd only need one streaming code so family of 4 could be charged£40 to watch the game

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Originally Posted by darran1927

What if we have a home game on sky sports behind closed doors, will the club still charge for that fixture as I think most people if have choice of sky or club stream will choose sky.

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What about households that have more than one season ticket. Do they get a full refund on the one’s not needing a stream ???

It’s baffling !!

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Originally Posted by BLUETIT

What about households that have more than one season ticket. Do they get a full refund on the one’s not needing a stream ???

It’s baffling !!

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It really is

I know the club need income but they should give us the option if we want the stream or not . If we want the stream just let us enter a code online and charge us £10 (though that's steep) and give us the rest back as credit for next season. If we don't want to use the code for a game then just give us the match day equivalent back as credit towards next season. This would solve same household issue and if game is on sky for instance then

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Originally Posted by BLUETIT

What about households that have more than one season ticket. Do they get a full refund on the one’s not needing a stream ???

It’s baffling !!

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It's not baffling- it says no refund.
That was always the risk I think in buying more than 1 season ticket in a household.

Sorry, but I haven’t yet decided if I wish to renew my ST for 21/22. The club has assumed that I will.

The Club have made a complete b*llocks of this from the start. If they had had meaningful consultation with all Supporters Groups from the outset this climbdown could have been avoided. It still seems to be an imperfect solution as has been pointed out but an improvement on what was on offer before. It is just as well the Trust kept on about it and involved the Football Supporters Association or we we wouldn't have got this far.

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Originally Posted by the other bob wilson

If you were not a season ticket holder and wanted to watch a home match that was being played behind closed doors, you'd have to pay a tenner to watch a stream. My understanding is that, as a season ticket holder, you don't have to pay that because you've already done so when you paid for your ticket - assuming, I'm right, I agree that the use of the word "free" is a little confusing.

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My understanding is that originally the Club said that if season ticket holders could not attend a home match because it was being held behind closed doors they would be able to watch it via streaming for free. End of...no credits etc.

Now the improved offer is that you can watch for £10 and will get a credit for the 'unused' portion of your ticket value...ie your season ticket costs the equivalent of £15 a match, £10 to watch via a stream. and £5 credit towards 21/22 season.

What is not clear is whether the £10 is charged whether you view the stream or not, although I suspect it is.
I'll be speaking to Nic Heslop next week and will ask for clarification

Are the trust still going jeezz.

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Originally Posted by 2b2bdoo

Are the trust still going jeezz.

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Do you think this limited climbdown by the club would have happened without the efforts of the Trust and the FSA?

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Originally Posted by lisvaneblue

My understanding is that originally the Club said that if season ticket holders could not attend a home match because it was being held behind closed doors they would be able to watch it via streaming for free. End of...no credits etc.

Now the improved offer is that you can watch for £10 and will get a credit for the 'unused' portion of your ticket value...ie your season ticket costs the equivalent of £15 a match, £10 to watch via a stream. and £5 credit towards 21/22 season.

What is not clear is whether the £10 is charged whether you view the stream or not, although I suspect it is.
I'll be speaking to Nic Heslop next week and will ask for clarification

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I guess the charge will be regardless if you watch the stream or not. You buy a season ticket, it doesn't matter if you turn up to a game or stay at home.
It'd be a bit rough if non season-ticket holders could cherry pick and watch a match for 10pounds per game

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Originally Posted by bigjoe

I guess the charge will be regardless if you watch the stream or not. You buy a season ticket, it doesn't matter if you turn up to a game or stay at home.
It'd be a bit rough if non season-ticket holders could cherry pick and watch a match for 10pounds per game

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That is exactly what they can do.

I think the stream is ridiculously overpriced.

If you compare it to a Sky Sports daily pass. That is £9.99 for 24 hours and you would get several matches for that.
£33 odd for a monthly Sky pass.
I'm not saying this is great value but in comparison to the few video angles City show and the commentary comparison it is a snip compared to what City and the football league charge.

For what it is worth I think this is how football will go. Unless Sky don't put football into a Premier League/football into a subscription package that is affordable I can see them losing out to illegal streams and people that just say balls to paying that more and more.

How many have been sold?