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Has anyone e-mailed City about not being allowed to watch matches?
I did on Monday and then again yesterday - to date, I've not even had an acknowledgement from them. In the past when I've had to get in touch with the club by e-mail, they've tended to get back to me pretty quickly, so I'm wondering if, perhaps, I'm sending my messages to the wrong address? I'm using
cardifftvsupport@streamamg.com
is that right?
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Re: Has anyone e-mailed City about not being allowed to watch matches?
I sent an email to that address and got a reply the next day.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Mine was an easy question though so maybe that's why? I just wanted to know if the game was being shown on Cardiff City TV in Singapore and then they sent me all of the available countries where it is being shown, Singapore not one of them.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
Carl Dale's Mole
Mine was an easy question though so maybe that's why? I just wanted to know if the game was being shown on Cardiff City TV in Singapore and then they sent me all of the available countries where it is being shown, Singapore not one of them.
Thanks, I'm not concerned about today's game because I can watch that on Sky, but it'll be different in a week's time.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
No prob, hope it gets sorted :thumbup:
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Re: Has anyone e-mailed City about not being allowed to watch matches?
I tend to find the club are pretty useless at this sort of thing. I contacted them when the season ticket issue arose and got replies whatsoever after i contacted them about three times. I rang last week re the streaming, actually got through, and was told they could immediately set it up for me and there was no cost. I asked if they would cut my credit for next year if I took out the streaming package. She confirmed it would be, so i felt they were deliberately trying to mislead me so i declined. It's not the same watching football without the crowds is it? Rado Wales and bloody Kevin Ratcliffe for me today!
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
cardiff55
I tend to find the club are pretty useless at this sort of thing. I contacted them when the season ticket issue arose and got replies whatsoever after i contacted them about three times. I rang last week re the streaming, actually got through, and was told they could immediately set it up for me and there was no cost. I asked if they would cut my credit for next year if I took out the streaming package. She confirmed it would be, so i felt they were deliberately trying to mislead me so i declined. It's not the same watching football without the crowds is it? Rado Wales and bloody Kevin Ratcliffe for me today!
Why on earth would they deliberately try to mislead you or anyone. You really have got a chip on your shoulder. How would you like it if someone continually criticised the work that you do and accused you of being dishonest.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
dml1954
Why on earth would they deliberately try to mislead you or anyone. You really have got a chip on your shoulder. How would you like it if someone continually criticised the work that you do and accused you of being dishonest.
It seems to me you are the one who has a chip on his shoulder and always chips in to slate other people.
I have not continually criticised the club, but when I ring up and ask the question "There's no charge for this is there?" and the person on the other end says "No", then that is a pretty clear cut answer. So when i ask "Does this affect my season ticket credit for missed games? the answer was "Yes, by £10". So your question is correct , why indeed would the club try and mislead anyone? But that's what happened. I am not sure if it is deliberate or maybe someone who didn't explain themselves clearly. Two of my mates had the same problem when they enquired. My view is that the info was misleading. Doesn't mean it was dishonest,, as I say it could have been a mistake.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
dml1954
Why on earth would they deliberately try to mislead you or anyone. You really have got a chip on your shoulder. How would you like it if someone continually criticised the work that you do and accused you of being dishonest.
For profit or gain. The same reason anyone else would deliberately mislead.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
the other bob wilson
I did on Monday and then again yesterday - to date, I've not even had an acknowledgement from them. In the past when I've had to get in touch with the club by e-mail, they've tended to get back to me pretty quickly, so I'm wondering if, perhaps, I'm sending my messages to the wrong address? I'm using
cardifftvsupport@streamamg.com
is that right?
I mailed the above address on Saturday as I couldn’t get the match.
I received an automated reply that wasn’t helpful
Finally through to Ticket Office on Thursday. I was asked to mail the streaming address again which I immediately did.
No response.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
BLUEAWAY
I mailed the above address on Saturday as I couldn’t get the match.
I received an automated reply that wasn’t helpful
Finally through to Ticket Office on Thursday. I was asked to mail the streaming address again which I immediately did.
No response.
I got a reply on Saturday, a day after my second e-mail, which, essentially, suggested it was my fault!
The small amount of feedback here and from two or three others I know of who contacted the club after being denied the chance to watch the Sheffield Wednesday match suggest that I've been lucky to have got a response from them even though it was of little use - nine days after the game we were not able to watch, it appears that nothing whatsoever has been done about the situation by those charged to sort things like this out, it's hard to have too much faith in them doing that in the five days before we next play.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
I got a reply yesterday to my email a week ago Saturday when I couldn’t get the stream to work for the Wednesday game. It just sent me a link again to the website which was not much use and even less use 10 days after the game had finished! I did manage to get it to work on my laptop eventually so saw 70 minutes of the game. It wouldn’t work on my smart tv ( it says it won’t in the small print but it did last season).
Not a great customer service to a live event.
The fee of £10 I have less of an issue with. I bought my season ticket to support my club, if they deduct £10 from the credit so I can watch the game on TV then that’s fine - just make sure it works!
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
Don Corleone
I got a reply yesterday to my email a week ago Saturday when I couldn’t get the stream to work for the Wednesday game. It just sent me a link again to the website which was not much use and even less use 10 days after the game had finished! I did manage to get it to work on my laptop eventually so saw 70 minutes of the game. It wouldn’t work on my smart tv ( it says it won’t in the small print but it did last season).
Not a great customer service to a live event.
The fee of £10 I have less of an issue with. I bought my season ticket to support my club, if they deduct £10 from the credit so I can watch the game on TV then that’s fine - just make sure it works!
Never had a problem with the app, opens up and plays immediately
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
the other bob wilson
I did on Monday and then again yesterday - to date, I've not even had an acknowledgement from them. In the past when I've had to get in touch with the club by e-mail, they've tended to get back to me pretty quickly, so I'm wondering if, perhaps, I'm sending my messages to the wrong address? I'm using
cardifftvsupport@streamamg.com
is that right?
I emailed them the day of the first game and again on Friday. No response yet.
cardifftvsupport@streamamg.com was who I emailed copied from the webpage.
I had the same issues as you on matchday 1.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
the other bob wilson
I got a reply on Saturday, a day after my second e-mail, which, essentially, suggested it was my fault!
The small amount of feedback here and from two or three others I know of who contacted the club after being denied the chance to watch the Sheffield Wednesday match suggest that I've been lucky to have got a response from them even though it was of little use - nine days after the game we were not able to watch, it appears that nothing whatsoever has been done about the situation by those charged to sort things like this out, it's hard to have too much faith in them doing that in the five days before we next play.
Have they rectified it for you now?
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
the other bob wilson
I got a reply on Saturday, a day after my second e-mail, which, essentially, suggested it was my fault!
The small amount of feedback here and from two or three others I know of who contacted the club after being denied the chance to watch the Sheffield Wednesday match suggest that I've been lucky to have got a response from them even though it was of little use - nine days after the game we were not able to watch, it appears that nothing whatsoever has been done about the situation by those charged to sort things like this out, it's hard to have too much faith in them doing that in the five days before we next play.
I received the following reply today.
No. Not helpful.
Hi,
To read the full 2020/21 Season Tickets | Streaming Vouchers & Credit article on the Clubs website, please click on the link below.
https://www.cardiffcityfc.co.uk/news...ouchers-credit
If you are yet to receive your code you will need to contact the club directly and can do so via the link below - tickets@cardiffcityfc.co.uk
You can redeem your voucher via the link below:
https://cardiffpayments.streamamg.co...register/step1
I hope the above is useful to you.
Kind regards,
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
BLUEAWAY
Is there a chance you didn’t use the site/links correctly? It appears only a handful of fans couldn’t access the game which would suggest a user error rather than an issue on the clubs website.
Not having a go, it’s not the easiest of sites.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
ninian opinian
Is there a chance you didn’t use the site/links correctly? It appears only a handful of fans couldn’t access the game which would suggest a user error rather than an issue on the clubs website.
Not having a go, it’s not the easiest of sites.
I redeemed the voucher which it said was successful. I then clicked on the live tv link and it said I needed a subscription.
It was exactly how I did it last year.
Probably did balls it up though.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
ninian opinian
Is there a chance you didn’t use the site/links correctly? It appears only a handful of fans couldn’t access the game which would suggest a user error rather than an issue on the clubs website.
Not having a go, it’s not the easiest of sites.
I sent them screen shots of my fan number, of the code and showing that the new code was approved and of the message saying that I needed to subscribe. It worked perfectly well last season.
My issue now is the very poor communication from them. I will try again tomorrow.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Just wondering if anyone who couldn't watch the Sheffield Wednesday has received a satisfactory explanation as to why this was from the club. I certainly haven't, I replied to the message I got on Saturday the following day and have not even had an acknowledgement again, so am currently in a situation where I'm becoming resigned to not being able to watch the Reading match.
When you think about it, that is a disgrace, considering that people have spent hundreds of pounds by getting season tickets when there was no guarantee that they would be able to attend a single game this year and now they cannot provide the alternative coverage (at £10 per game) and, apparently, are not too bothered about that now they have got our money.
My situation is exactly the same as Harry Paget Flashman both in terms of the messages I got when I tried to watch the game and how I did exactly the same as last season when I had no problem watching post lockdown matches at all - I've even tried to redeem the voucher I was given again and was told that I couldn't do that because it has already been used.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
the other bob wilson
Just wondering if anyone who couldn't watch the Sheffield Wednesday has received a satisfactory explanation as to why this was from the club. I certainly haven't, I replied to the message I got on Saturday the following day and have not even had an acknowledgement again, so am currently in a situation where I'm becoming resigned to not being able to watch the Reading match.
When you think about it, that is a disgrace, considering that people have spent hundreds of pounds by getting season tickets when there was no guarantee that they would be able to attend a single game this year and now they cannot provide the alternative coverage (at £10 per game) and, apparently, are not too bothered about that now they have got our money.
My situation is exactly the same as Harry Paget Flashman both in terms of the messages I got when I tried to watch the game and how I did exactly the same as last season when I had no problem watching post lockdown matches at all - I've even tried to redeem the voucher I was given again and was told that I couldn't do that because it has already been used.
Bob have you tried to get onto the video extras?
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
WJ99mobile
Bob have you tried to get onto the video extras?
Not sure I know what you mean by video extras. I can watch all the highlights and features on previous matches and I watched the live pictures of the Under 23 match on Tuesday. I've also just checked my Bluebirds club account profile and all of the details on there are correct.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
BLUEAWAY
That’s the reply I also received a few days ago to my query which was different to your and TOBW issue. So nobody reads the emails, they just send out a standard response referring you to the original website about 10 days after the live event - not great customer service is it!
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
Don Corleone
That’s the reply I also received a few days ago to my query which was different to your and TOBW issue. So nobody reads the emails, they just send out a standard response referring you to the original website about 10 days after the live event - not great customer service is it!
I'm going to try ringing them in a minute. I have no great expectations of getting anywhere, but I've got to try something as, so far, four e-mails to them have produced just the one, unhelpful, reply.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
the other bob wilson
I'm going to try ringing them in a minute. I have no great expectations of getting anywhere, but I've got to try something as, so far, four e-mails to them have produced just the one, unhelpful, reply.
This is the reply I received ...
Hi,
You are only required to redeem your voucher code once.
Once it has been redeemed it is activated on your account.
Please see the below link - https://www.cardiffcityfc.co.uk/video/live, this stream will be live 15 minutes before kick off.
You can login to other devices uses the email address used to redeem the voucher, however please ensure you log out of all other devices before you do so.
I hope this helps.
Kind regards,
--
Dunc M
cardifftvsupport@streamamg.com
.... so I replied stating that he had not understood my email properly or even read it correctly. So we’ll see whether it works at 3pm today!
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
Lord Dargavel
This is the reply I received ...
Hi,
You are only required to redeem your voucher code once.
Once it has been redeemed it is activated on your account.
Please see the below link -
https://www.cardiffcityfc.co.uk/video/live, this stream will be live 15 minutes before kick off.
You can login to other devices uses the email address used to redeem the voucher, however please ensure you log out of all other devices before you do so.
I hope this helps.
Kind regards,
--
Dunc M
cardifftvsupport@streamamg.com
.... so I replied stating that he had not understood my email properly or even read it correctly. So we’ll see whether it works at 3pm today!
Just put this on the match thread;-
"I've e-mailed the club four times since I was denied the chance to watch the Sheffield Wednesday match and phoned them three times where I was prompted to leave a message. The only response I've had from them was a short e-mail saying I am not subscribed to watch games despite me having received and redeemed the voucher I applied for as a 20/21 season ticket holder.
I'm still not being let in, so, once again, I'm effectively paying a tenner to listen to the game on Radio Wales!"
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Surprise surprise it still isn’t working. So that is now 3 matches that I have not been able to view. They did not reply to my last email and so I’ve had to email again and cc the ticket office. I have little hope of a prompt response 🙄
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Re: Has anyone e-mailed City about not being allowed to watch matches?
This ?
cricfree.live/watchfeeds/demand/209
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Re: Has anyone e-mailed City about not being allowed to watch matches?
This is why I didn’t bother to register.
Technology is shite, when it goes wrong
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Unbelievably the link they sent me in the week has worked.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Ditto
Received a mail today from them at 14.48 asking if I have an alternative email address to which I replied. No further response back.
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
BLUEAWAY
Ditto
Received a mail today from them at 14.48 asking if I have an alternative email address to which I replied. No further response back.
they dontanswer my emails
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Re: Has anyone e-mailed City about not being allowed to watch matches?
I think they under estimated how rubbish our ageing fans are with technology!
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Re: Has anyone e-mailed City about not being allowed to watch matches?
I'm now being told by the streaming support team that I don't have a season ticket despite me having an e-mail message from the club dated 27 July informing me that my payment for a 20/21 season ticket had gone through :facepalm::shrug:!
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Re: Has anyone e-mailed City about not being allowed to watch matches?
Quote:
Originally Posted by
the other bob wilson
I'm now being told by the streaming support team that I don't have a season ticket despite me having an e-mail message from the club dated 27 July informing me that my payment for a 20/21 season ticket had gone through :facepalm::shrug:!
I have an international pass. Cut off around the hour mark during the Wednesday game based on the lie that I do not have a subscription package. Annoyed by the media company's subsequent failure to respond to my emails, I reached out to Adam (SLO) at the club. They ignored his emails too. Forest game was on ESPN+; but when I tried again yesterday, I got the same "no subscription" lie. This time the media company responded, claiming my 2019-20 subscription was stopping my 2020-21 subscription from working. They then claimed to remove last year's subscription, but it still doesn't work, and my current subscription is no longer listed in my account now.