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Firstly, it is so annoying that we can't speak to anyone in the ticket office. I understand why there is no f2f option in the ticket office but why can't we speak to anyone!?! Emails take about a week to be answered....
I wanted to move from my current seat to the family stand and buy an extra ticket for my nephew so I was unable to do this in the initial window so lost the chance of having the extra Bluebirds credit! Grrrr..... I guess I'll get over it but still wanted to moan.
Pm BLUETIT mate he's got a support group going.
Cheers!Quote:
Originally Posted by dembethewarrior
Good luck with that. As if we haven't got enough stress in our lives. As I have found from previous posts we mustn't ask why we can't speak to someone on the phone or f2f.Quote:
Originally Posted by mbatte
I have indeed, solved loads of problems for fans so far, please feel free to text me on 07976574343 and I will endeavour to solve your problem.Quote:
Originally Posted by dembethewarrior
I useless at PM’s so please text the details with full names and fan numbers.
I can tell you this, all of the ones I solved so far, were on the verge of not bothering to renew
Its true this topic has been done to death elsewhere but what do you mean extra bluebirds credit ? You either have bluebirds credit from the last two seasons or you don't, surely. If you are entitled to it then it is carried forward to this season for you to use whenever you purchase. There was no ‘extra’ amount as far as I am aware for the first window period. Also from 14th July the rest of the ground was opened up for people to buy seats that are not being held for season ticket holders (until July 28th), so what you had to do was wait until 14th July and then go online and reserve two new seats in the family stand that were not being held. Am I missing something ?Quote:
Originally Posted by mbatte
Good workQuote:
Originally Posted by BLUETIT
Good on you for taking this on.Quote:
Originally Posted by BLUETIT
It really is frustrating and stressful the lengths you have to go through these days to get satisfaction, for virtually anything!
Automation and AI is amazing and here to stay but there simply has to be a contingency for bespoke cases usually in the form of someone on the other end of a phone.
CCFC will have lost customers and serves them right!
You should be on their payroll BT :thumbup:
I sorted out my season on Saturday. It took no more than 5 minutes. My mate asked if I could book him a season ticket next to me in the Ninian Stand. I’ve gone online and it says that the seat is available. I go all the way through assigning my mates number and adding his credit in before payment but it then tells me that the seat is reserved. I’ve then tried it on 5 or 6 other seats only for the same thing to happen. Basically it seems to be telling me that while there are many seats available, when you try to reserve it they are all apparently reserved!!!
Believe this one may be a current ST holder? They become available at a certain date that I've no idea of.. It was on a thread that I also don't remember the name of #togetherstrongerQuote:
Originally Posted by Hot Shot Hamish.
I renewed my ST and my son's without hassle...
But I saw no option of how we'ed get it -
Are they sending out new cards? Loading onto last year's?
(Or the year before - none were issued last year IIRC.)
I renewed and enquired about that last week and they said I would get a new card in the post.Quote:
Originally Posted by bobh
Thanks. :thumbup:Quote:
Originally Posted by lincoln blue
When you add a seat into your basket online and don’t complete the transaction straight away i.e it is timed out, it sometimes leaves the seat in your basket and if you try again to do the same thing the seat gets ‘stuck’ in your basket and shows up as ‘not available’. You need to go in and totally cancel/delete the previous uncompleted transaction and then the seat should be made available again. Also, I believe that you can only claim someone else's bluebirds credit from previous seasons by completing the transaction through their own bluebirds club account - it does not show up on your account. Hope that helps.Quote:
Originally Posted by Hot Shot Hamish.
Has anyone received these yet? Just wondering when they are likely to go out.Quote:
Originally Posted by lincoln blue
I was thinking the same.Quote:
Originally Posted by Mr Shhh
Time is getting short.
I was told last week, by someone at the club, that season tickets cards will not be available in time for the first League game versus Barnsley. They will be sending out paper tickets to everyone (but maybe its just my part of the ground?). Also said that they are working on a backlog of 500 emails, and trying as hard as they can to catch up.Quote:
Originally Posted by Mr Shhh
I think more staff will be back this week as season tickets become available to everyone from 28th(?), so it will be cash for the club so they'll need more staff. I hope!
They are also working their way through the clay tablets that Bluetit sent to them.Quote:
Originally Posted by cardiff55
But are they feeding my pigeons that I sent them?Quote:
Originally Posted by Taunton Blue Genie
I thank you for your contribution ::wave:Quote:
Originally Posted by Taunton Blue Genie
Loads solved by old fashioned phone calls.
Lots of money refunded, fans in right seats and all achieved by simple people interaction, instead of internet :wave:
You've done me a favour or two over the years, Mr B Tit :thumbup:Quote:
Originally Posted by BLUETIT