With these kind of things there are two elements.Originally Posted by the other bob wilson
The nature of the problem and how it is managed.
With the best will in the world when the urgency to release something that works is paramount, Sitel will have quality challenges and demands to reduce their system and user testing cycles to meet deadlines. In these circumstances any software developer, public or private, will produce code with bugs that don't get discovered until the system is deployed into live.
But what happens when the problem is discovered is a different story. The speed with which Sitel informed their clients, then Test and Trace management (whoever they are) told politicians and then how it was politically managed may be the issue that needs exploring
Reply With Quote