Originally Posted by
Trigger
Same as most companies but you only ever get treated like a loyal customer when you are signing up for the first time or about to quit.
Do it with almost anything these days, get the renewal quote through, it's usually gone up, ring them up to cancel, "sir we are unable to match that price I'm afraid" they might offer a small reduction or will tell you more about the product you already have for another minute or so and then "I'll just pop you through to our cancellations team".
"sir we have magically been able to reduce that price for you to value your loyalty".
It's such bullshit and I know from family members alone that most people just keep paying the increase.