Has anyone e-mailed City about not being allowed to watch matches?

[the other bob wilson]

That’s the reply I also received a few days ago to my query which was different to your and TOBW issue. So nobody reads the emails, they just send out a standard response referring you to the original website about 10 days after the live event - not great customer service is it!

I'm going to try ringing them in a minute. I have no great expectations of getting anywhere, but I've got to try something as, so far, four e-mails to them have produced just the one, unhelpful, reply.

[Lord Dargavel]

I'm going to try ringing them in a minute. I have no great expectations of getting anywhere, but I've got to try something as, so far, four e-mails to them have produced just the one, unhelpful, reply.

This is the reply I received ...

Hi,

You are only required to redeem your voucher code once.
Once it has been redeemed it is activated on your account.

Please see the below link - https://www.cardiffcityfc.co.uk/video/live, this stream will be live 15 minutes before kick off.

You can login to other devices uses the email address used to redeem the voucher, however please ensure you log out of all other devices before you do so.

I hope this helps.

Kind regards,


--
Dunc M
cardifftvsupport@streamamg.com


.... so I replied stating that he had not understood my email properly or even read it correctly. So we’ll see whether it works at 3pm today!

[the other bob wilson]

This is the reply I received ...

Hi,

You are only required to redeem your voucher code once.
Once it has been redeemed it is activated on your account.

Please see the below link - https://www.cardiffcityfc.co.uk/video/live, this stream will be live 15 minutes before kick off.

You can login to other devices uses the email address used to redeem the voucher, however please ensure you log out of all other devices before you do so.

I hope this helps.

Kind regards,


--
Dunc M
cardifftvsupport@streamamg.com


.... so I replied stating that he had not understood my email properly or even read it correctly. So we’ll see whether it works at 3pm today!

Just put this on the match thread;-

"I've e-mailed the club four times since I was denied the chance to watch the Sheffield Wednesday match and phoned them three times where I was prompted to leave a message. The only response I've had from them was a short e-mail saying I am not subscribed to watch games despite me having received and redeemed the voucher I applied for as a 20/21 season ticket holder.

I'm still not being let in, so, once again, I'm effectively paying a tenner to listen to the game on Radio Wales!"

[BLUEAWAY]

Ditto
Received a mail today from them at 14.48 asking if I have an alternative email address to which I replied. No further response back.

[50yearfan]

Ditto
Received a mail today from them at 14.48 asking if I have an alternative email address to which I replied. No further response back.

they dontanswer my emails