swalec or sse

[poc]

dont bother with them nothing but pass the buck at customer care

[MacAdder]

From my experience customer care takes a backseat these days.
You can't tar everyone with the same brush but the "general" concensus is to attract new customers bending over backwards for their business.
Once they have you then, unless you are willing to badger them, prepare to wait endlessly on the end of the phone being passed from one to the other.

Seems like they expect you to either stay with them because people are too busy to to stay on top of the situation or leave every so often anyway after shopping around.
Plenty of punters to go round for everyone.

If everybody has the same business model then it works, for them!

[poc]

[QUOTE=MacAdder;5124149]From my experience customer care takes a backseat these days.
You can't tar everyone with the same brush but the "general" concensus is to attract new customers bending over backwards for their business.
Once they have you then, unless you are willing to badger them, prepare to wait endlessly on the end of the phone being passed from one to the other.

Seems like they expect you to either stay with them because people are too busy to to stay on top of the situation or leave every so often anyway after shopping around.
Plenty of punters to go round for everyone.

If everybody has the same business model then it works, for them![/QUOTE

yes you right

[headlight]

Took my energy supplier to the Ombudsman 4 times last year, winning every time and getting £750 compensation.
Was a lot of hassle though and during this time they wouldn"t let me leave.
With a different supplier this year who so far have been ok.

[MOZZER2]

octopus energy is a decent company

[WJ99mobile]

With these new smart meters what can possibly go wrong?

[splott parker]

octopus energy is a decent company

S quids in

[bobh]

I wish they'd all stop this "you could save £xxx with us"*

* (based on average consumption)


And instead tell us what they bloody charge! - per elec unit/per gas therm


Then we'd easily see what's the best deal.

[Rjk]

I wish they'd all stop this "you could save £xxx with us"*

* (based on average consumption)


And instead tell us what they bloody charge! - per elec unit/per gas therm


Then we'd easily see what's the best deal.

Agreed it's all a con designed to confuse so there isn't true competition in the market.

Also the power infrstructure isn't competitive at all, that is on 20 year franchises, so those should be renationalised straight away.
The customer facing service side can remain private, but I'd bring in rules to make it easier to switch and make them all show pricing the same way.

[B. Oddie]

Ecotricity for me.

[xsnaggle]

With these new smart meters what can possibly go wrong?

[dandywarhol]

I worked for SWEB.
A fool could sell Electricity Gas and Water.
It's now an artifical market.

[life on mars]

To busy in work or fussed to shop around, I get the feeling you'd have to hop around every few years to save a few quid, all that huff and puff is it worth it ??

[bobh]

To busy in work or fussed to shop around, I get the feeling you'd have to hop around every few years to save a few quid, all that huff and puff is it worth it ??

You can sign up for auto-switch these days
https://clubs.moneysavingexpert.com/cheapenergyclub

[ianto73]

dont bother with them nothing but pass the buck at customer care

Been with sse for our broadband for years, only in the last month I’ve had a problem. Phoned customer care and she was great, offered to get an engineer out even though I’m in the process of moving to sky. Only moving due to faster speed which sse couldn’t match. Sky on the other hand, abysmal waited in for an engineer to call on the 2nd of October and no show. Phoned customer care ha ha and was told it was my fault as I didn’t given them my mobile number? It’s now the 9th amd still nothing from sky.

[Rjk]

I've had abysmal service from SSE recently.

Boiler due a service under a policy with them.
They arrange a day to come to do it.
I wait in all day, but about midday I get a phone call from a mobile number saying the engineer is unwell so has had to go home, and they'll arrange to come another day.

Tried to arrange another appointment they said that they aren't willing to come again because the last time there was nobody in on the agreed date last time?

I reckon the engineer went to the pub early and just told his bosses that none of his visits were in that day.

[Mad as a fish]

octopus energy is a decent company

I can second that, They are faultless in my experience.

[MOZZER2]

I can second that, They are faultless in my experience.

agree they are the best in the business . I have recommended 2 people to change and they give you £50 off your next bill each time and have said it's the best thing they have done in terms of energy suppliers

very efficient and no hassle