Are we at the stage where there's a major rebuild needed?

[life on mars]

If you run a business, surely it's standard practice to see what other similar businesses are doing, what they do successfully, what hasn't worked, and copy/tweak to suit. If lots of us fans can suggest what is wrong, how on earth can supposedly top businessmen not see it?

In my experience you study other business models , see where their gaps are and seek niche opportunities in the market and then exploit and diversify them to your benefit .