Worth a read if you’ve received the UEFA mail today, first time they’ve referred to capacity reductions

Summary of changes

Ticket transfer for medical reasons

Should you or your guests no longer be able to attend UEFA EURO 2020™ for medical reasons, including COVID-19, you will have the option to transfer the ticket(s) to friends or family members.

Sanitary measures and country specific regulations

All ticket holders will be required to observe any sanitary measures and policies which are in place in the context of COVID-19 at the UEFA EURO 2020™ stadiums, or which are required to gain access to the UEFA EURO 2020™ stadiums. In addition, the terms and conditions now make it clear that ticket holders will be obliged to comply with any specific official rules that are applicable when entering any of the UEFA EURO 2020™ host countries from abroad.

Fan ID – Saint Petersburg

Fans attending matches in Saint Petersburg (including Russian citizens and residents) will require a FAN ID to enter the stadium. The FAN ID is also considered as a visa for non-Russian citizens and residents.

Privacy and data

The privacy notification and privacy provisions of the ticketing terms and conditions have also been amended to reflect the current COVID-19 situation, specifically with regards to sanitary measures.

Stadium capacity restrictions and refunds

In the event UEFA has to cancel your ticket order(s) as a result of a stadium capacity reduction or as a result of the match having to be played ‘behind closed doors’, the refund policy now specifies that you will be entitled to receive a full refund of your ticket price.

The refund policy also now specifically refers to a ‘pandemic’ in the definition of force majeure.

You can find more information about the changes in our FAQs.