Hi guys, does anyone know who your contract is with when you buy a live stream from Cardiff City Player? During the Bournemouth game my stream went off 8 minutes into the second half, when I tried to restart it I got the message I had no subscription and was prompted to pay another £10.

I've used the online help facility and had a long drawn out discussion (over 3 days) with an adviser who simply says he can't find the purchase on my account so can't refund me. I've provided a screenshot of my bank statement and the card details used to make the purchase but it seems I'm getting nowhere.

Is my gripe with the club, as I purchased from the club website, or the company who provide the stream?