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Has the method of accessing a ticket as described above been officially promulgated by the club by email? I can't find such a missive in my Inbox.
What Saturday would that be?!
They also make a massive assumption that everyone is able to negotiate their badly designed generic website. It isn't easily accessible for some people with certain disabilities and seriously needs addressing. There's always the assumption that any instructions are being read by able-bodied supporters, whether those instructions are for buying a ticket or negotiating their way to and into the ground.