Originally Posted by
Citizen's Nephew
I have to say I'm 100% with you on this. I've had my own problems with the club regarding mine and Mrs Citizen's season tickets plus the fact that on the three occasions I've phoned the ticket office (last week) I was cut off after waiting 25 mins in total silence!
I've posted extensively about why the App and Website is not functioning (it's an EFL IT mess) and there are a few things that people forget too: never assume that everyone using these 'services' is able-bodied. An efficient, well-designed website is essential for many disabled people to gain access. This applies to the telephone systems too which, according to many regulations, are not fit for purpose regarding accessibility. However, I know this is recognised by the club and they will be improving it because as it stands, it sucks.
Many older people, disabled people and people living farther away from CCS require the website and telephone service to be functioning efficiently. If the Ticket Office was open (and I've made my view on this very clear) then this would free up the telephone services for those who really need them. There shouldn't be any conflict over this stuff between any us. Nobody has the right to assume that their situation and ability applies to everyone else. How difficult is it to think of others?
I don't know why it's so difficult for some to recognise that supporting Cardiff City FC is not reliant on accepting corporate mismanagement, inaccessibility to basic services, the inability to be able to offer a fan-friendly experience all the while making it incredibly difficult for all people (able-bodied and disabled) to purchase goods and services i.e.spend their money.
This is totally separate to supporting the team. I don't buy a season ticket to go down to CCS and cheer our great board leaders and executives. This is not a cult, it's a club. And as fans, stop treating us just as cash cows.