So it's National Insurance then

[Tuerto]

My old man was in a care home which had just one hoist

And that was broken

I went to see him and he was left in a common room , nobody there , in his own piss

Got him out of there and he died shortly after

All these brochures about individual care , quality staff it's mostly a joke

Why don't these people just admit it ? We are a business and we are here to make money ��

I could accept that, it's the quality of care that matters

The local authority care homes locally are excellent . The staff stay there for a reason .

Agree entirely.