Unless the postman is late today, still no season ticket and what makes it worse, nothing on the website or Twitter for those of us who’ve not received them as to what the plan is for “non season ticket holders” - it’s pathetic.
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Unless the postman is late today, still no season ticket and what makes it worse, nothing on the website or Twitter for those of us who’ve not received them as to what the plan is for “non season ticket holders” - it’s pathetic.
I got mine but needed a digital ticket so emailed them, they sorted it really quickly if that helps TOBW Tickets@cardiffcityfc.co.ukOriginally Posted by the other bob wilson
Delm, they're great and helpful when it's straightforward but believe me, the ticket office IT system awful. I don't take it out on the girls in the Ticket Office because they're doing their best but I do write much further up the chain and that usually gets things sorted. Except this year, the right hand doesn't know what the left is doing since COVID so goodness knows what it's like in other areas of the club.
Oh I don't doubt, I was just saying that TOBW might still be able to get access today because they sort it quite quickly
How are peoples experience so far with how long it takes for points to show up once you've made a purchase? 'Linked' my card this morning (150 points) and have made some very small purchases at affiliates. They haven't shown up on the points balance just yet.
Oh I know you were being helpful, and it was good advice. Wasn't a criticism so I apologise if it came over that way. I'm in a bit of a mood the club admin at the moment so I tend to go off on one!
Thanks Delmbox. I only saw your message just as I was leaving for the game, so I just decided to join the ticket office queue - that riveting experience will be part of my blog post on the game as I need to write about something having said that I did not want to moan too much about our “style” this season.
As you know it's been a nightmare for me and Mrs Citizen. Ironically we received our season tickets this week but guess what? Yup, they're still for the seats that are in the restricted Red Zone (gotta protect those delicate players). Had a phone call from the club (after numerous emails) saying they've moved us again and there will be tickets available to pick up for the next three home matches from the booth. So I never know where we're sitting from one game to the next even though we've paid for our season tickets and all through the pandemic too.
They will be reviewing the situation at the end of January at the earliest which is Cardiff City admin-speak for - you two are f*cked and won't be getting what you've paid for this season.
You're right, it's pathetic.
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